Hello Mark, thank you for your interest to our services!
Wednesday, June 5, 2002, you wrote: MR> As I said in my post I am quite prepared to pay for support, however, the MR> support options are not clear. The primary support option says that "Your MR> e-mail will be dealt with a higher priority over free e-mail support users". MR> What does this mean, MR> Q. Will every question get an answer? Because half of the free support MR> questions do not. Sure. They'll all get answered as soon as possible. MR> MR> Q. Do paid support customers get a separate email address to post to? Yes. MR> All of my questions are either not covered in the docs, not explained fully MR> or clearly in the docs, are possible bugs or are requests for advice based MR> on experience. MR> Thanks for your reply MR> Mark Roebuck MR> -----Original Message----- MR> From: Kreso [SMTP:[EMAIL PROTECTED]] MR> Sent: Wednesday, June 05, 2002 8:44 AM MR> To: [EMAIL PROTECTED]; [EMAIL PROTECTED] MR> Subject: Re: Webboard: Support MR> I have posted cca 10 questions and have also received almost as much MR> answers from qualified people. Expect answers on precisely posted MR> questions which are helpful to other people as well. Don't expect MR> answers on general questions which are answered in documentation. MR> Also don't forget that email support is free and you are using MR> open-source product. If you are willing to pay for the support, MR> you have many options (see web site). MR> cheers, MR> Kresimir MR> On Tue, Jun 04, 2002 at 07:28:57PM -0000, [EMAIL PROTECTED] MR> wrote: MR> > Author: Mark Roebuck MR> > Email: [EMAIL PROTECTED] MR> > Message: MR> > Does anyone with detailed knowledge, developers or otherwise, MR> actively support this product? MR> > MR> > I have posted about 14 questions to this list, had one helpful MR> reply, one request for more information but when information was provided no MR> follow up. MR> > MR> > I am considering using this product on a commercial site and need MR> support, if it costs money, so be it, but good support is as important as MR> the product. MR> > MR> > Could someone let me know what the situation is before I go any MR> further with the software? MR> > MR> > NOTE. I am not bitching about the software, It is the best I have MR> tried so far, even if the documentation is a bit misleading at times. MR> > MR> > Thanks MR> > MR> > MR> > Reply: <http://www.mnogosearch.org/board/message.php?id=4921> MR> > MR> > ___________________________________________ MR> > If you want to unsubscribe send "unsubscribe general" MR> > to [EMAIL PROTECTED] MR> ___________________________________________ MR> If you want to unsubscribe send "unsubscribe general" MR> to [EMAIL PROTECTED] MR> ___________________________________________ MR> If you want to unsubscribe send "unsubscribe general" MR> to [EMAIL PROTECTED] Best regards, Mark mailto:[EMAIL PROTECTED] ------------------ Mark A. Napartovich Lavtech.com corp http://www.mnogosearch.org/ ___________________________________________ If you want to unsubscribe send "unsubscribe general" to [EMAIL PROTECTED]
