[Gmail-Users] Desperate situation with a gmail account. Help!

2014-08-22 Thread Bessie
My business gmail account was hacked and has been sending out horrible emails to all of the people on my contact list (great for business!). I tried to delete the account, because nothing else I did worked to stop this infection. It is no longer on my list of accounts. But it is still active!

Re: [Gmail-Users] Desperate situation with a gmail account. Help!

2014-08-22 Thread Zack (Doc)
Are you sure it's the true source? Have you seen copies of the messages, and their headers? It sounds like someone is spoofing your business address, which is not something you can easily protect against. Google typically does not have phone support except for paid accounts. Check through the h

Re: [Gmail-Users] Desperate situation with a gmail account. Help!

2014-08-22 Thread Marko Vukovic
On Fri, Aug 22, 2014 at 11:28 PM, Zack (Doc) wrote: > Google typically does not have phone support except for paid accounts. > Check through the help pages for reporting fraud from your business account > address, there is likely a form you can fill out which will get the right > person investigat

Re: [Gmail-Users] Desperate situation with a gmail account. Help!

2014-08-22 Thread Andy
On Fri, Aug 22, 2014 at 12:23 PM, Bessie wrote: ​.. > . I tried to delete the account, because nothing else I did worked to stop > this infection. > ​​ > It is *no longer on my list of accounts.* > ​I don't use a Mac. However, I wonder what you mean by a "list of accounts". I'm guessing it is