Re: Vitts DSL (was: ISP question)

2000-11-10 Thread Benjamin Scott
On Fri, 10 Nov 2000, Cole Tuininga wrote: > Perhaps, though at least two of the folks I'm familiar with switched away > within the past month because of continued trouble. H. I wonder if it has something to do with service area or CO? Where were these people (general area)? The Vitts D

Re: Vitts DSL (was: ISP question)

2000-11-10 Thread Cole Tuininga
On Nov 9, Benjamin Scott claimed: > FWIW, six months ago, we agreed with you (and we're one of their > resellers!). But about four or five months ago, Vitts finished a major > network upgrade. They scraped the stupid Cabletron wide area Ethernet backbone > they were using, and replaced it with

Re: Vitts DSL (was: ISP question)

2000-11-09 Thread Kurth Bemis
At 08:49 PM 11/9/2000 -0500, Michael O'Donnell wrote: > >[Vitts] guarantee 99% availability. That includes better > >then 50 ms round trip time to their Internet access point, > >and better then 5% packet loss. If you unplug your DSL NTD, > >ten minutes later, your phone will ring, with a Vitt

Re: Vitts DSL (was: ISP question)

2000-11-09 Thread Michael O'Donnell
>[Vitts] guarantee 99% availability. That includes better >then 50 ms round trip time to their Internet access point, >and better then 5% packet loss. If you unplug your DSL NTD, >ten minutes later, your phone will ring, with a Vitts tech on >the line asking if everything is okay. > >All their

Vitts DSL (was: ISP question)

2000-11-09 Thread Benjamin Scott
On Thu, 9 Nov 2000, Cole Tuininga wrote: > Of the 5 or so people/companies I've know to use Vitts, every single one > of them has switched away. Their network is unreliable at best, their > tech support very unhelpful, their billing department is completely > unaware of anything that is actually