To.
Mr. N Chenchaiah,
General Manager
Goa Telecom District
Panaji Goa
Dear Mr Chenchaih,
You have been provided a column in one of Goa's widely
read English dailies. But in our considered opinion
to real issues affecting the over 1,80,000 consumers
besides other telephone users have not been addressed
to. Hence we feel that the space provided to your
organisation does not serve the purpose.
The reasons for many of the deficiencies in the Goa
Telecom are attributed to the fact that the top heavy
organisational setup consists of 97 non Goans from Sub
Divisional Engineers upwards besides the Junior
Telecom Officers and the numerous others down the line
manning the Goa Telecom District which comes under
Maharashtra Telecom Circle are also non-goans.
The posting in this District is like a posting in the
Gulf. Hence corruption is rampant at all levels. You
could travel in all the remotest exchanges specially
in Salcete in "mufti" incognito to ascertain this
fact.
In our opinion Goans have been taken for a joy ride
despite the State accounting for over 1,80,000
connections nearly 13% teledensity as compared to 3%
of the entire Maharashtra Telecom Circle.
Surprisingly you as General Manager Mr. N. Chenchaiah
have come back to Goa for the second term in office
in such a short span.
Despite your acquaintance with the State the Telephone
Directory corrected upto 31-03-2002 and distributed
after over one year one and half month i.e on
19.5.2003 indeed is a long time given to any printer
worth his salt. The result is it is filled with
several inaccuracies, poor binding and topsy turvy
lose sheets. The best part is they have run out of
stock.
We at South Goa Public Interest Action Group a regd
NGO with headquarters in Margao and jurisdiction over
the entire South Goa Parliamentary Constituency
request you to collate and provide us the exact number
of Telephone Directories distributed till date.
It may be of interest to you to note that the State
had the first printing press in Asia and some of the
printers in Goa familiar with the names could have
been entrusted this job.
Though your "Message" on the Telephone Directory
refers to upgradation of Telecom services in Goa with
an additional twenty two exchanges the names still
continue under the 91 old Exchanges.
Obviously if the Directory was given for printing with
data corrected upto 31.03.2002 you ought to have
restricted your comment on the state of the Goa
Telecom District upto 31.03.2002 and not beyond.
We are simulataneously requesting the Hon'ble Union
Minister for Communications and our Member of
Parliament in the Rajya Sabha to pursue the issue as
well as to investigate into the quality and inordinate
delay of the Telephone Directory 2002 and the
circumstances under which the present publishers have
been allowed to go scot free despite the delay.
We are also appealing to the subscribers in the Goa
Telecom District to bring to our notice instances
where the Directory has not been issued to existing
consumers before the date of issue i.e 19.5.2003 as
there are instances where the consumers have to plead
with the officials to get a new Directory.
The consumers are also being directed to return the
illegibly printed or improperly bound Directory to the
Goa Telecom District and demand ain exchange a fresh
copy. These will be presented to you at the Telephone
Adalat whenever held. Kindly therefore direct the
printers to provide an additional set of the
Directories for such consumers.
Your clarification in the matters listed above will be
appreciated.
SOUTH GOA PUBLIC INTEREST ACTION GROUP
Regd NGO 171/Goa/200
Terence Mazarelo
PRESIDENT (SGPIAG)
1st Flr Benlix Bldg,
Opp Fatima Convent
Margao 403 601 GOA
0832 2715269
[EMAIL PROTECTED]
________________________________________________________________________
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