Deficiency postal service Forms for postal services are not updated even online. The subjective interpretation and demands not part of the form causes repeated visits and is avoidable harassment specially to senior citizens
Death claim forms need two witness and “accepted” is interpreted as signing in presence. No provision in the form to submit signed Aadhar copies of Witnesses with mobiles or in duplicate, besides Xerox copies of duplicate form refused. Demands presence in person of investors for submitting and payments, when cheque payment is requested. Submission through messenger service not accepted, which facility is not withdrawn. Wonder if agents are exclusively to facilitate new funds. All this paranoia can be quashed by issuing cheques, which process demands extra work. Are the witnesses’ guarantors to lay undue stress, as no witnesses are needed at the time of investments. It is understandable, if there is variation in signatures of investors. Senior citizens are harassed due to repeated visits. Hence payment by cheques and through local post offices can effectively check paranoia on frauds Change of nomination form makes no provision about relationship with the investors, yet subjective demand. Is the investor not free to nominate anyone irrespective of relationship? The form needs a serial number of certificates when books are issued .Not mentioned is one form for each nomination. Rs 59 charge for every nomination even for the first time is exploitive and no other investment institution levies it. Change of nomination in case of death is a legitimate one time affair. Why two witnesses to change the nomination, when not required at the time of investment? Investment is personal, then why expose confidential data to outsider’s .At the time of investment charges for change of nominations are not mentioned. Why accounts of minors frozen demanding AAdhar Card,Minors cannot have photo affixed and have to seek a fresh Aadhar card after 18 years. Why is the parents card not sufficient? There is a heavy rush at Head post office because of higher withdrawal limits and at local post offices investors have to indent amounts and wait to receive. The facility for local offices to maintain balance must be explored. Post offices may soon open Banking facilities, wonder what the scenario will be? Best to avoid investment with Posts when local Govt,Banks are available even with facilities like NSC investment. Two out three Regd A.D letters to Postal authorities have been replied. Office of Postmaster General, Goa Region Dated28-12-2020,5-01-2021marked top Priority ,Public Complaint, “and to look into the matter, give suitable reply to the complainant under intimation to this office” I shall wait and still waiting to hear from directed authorities of the post Adv.Nelson Lopes Chinchinim