Hi Henry,
I also could locate the private thread you made reference to. Indeed the App Engine team couldn't reproduce this issue you're experiencing. But I can see a lot of communication issues on that thread by the person who was talking to you. More specifically he should've explained that it seemed that these requests didn’t make their way into App Engine stack. The App Engine team wasn’t able to reproduce this issue, then more information is required. As you can easily reproduce it. I suggest you to do so, gather additional information such as reproduction url, screenshot or any other information on where/how do you observe the 500s? Can you tell where you are coming from? Then you can refer to one of the support channels [1] for further technical assistance. [1] console.cloud.google.com/support On Thursday, March 26, 2020 at 12:45:12 PM UTC-4, Henry Saldyga wrote: > > Hello Jad, > > That;s what I got from the person you are directly in contact and the > person handling it ( The issue I experienced ). > > Status: Won't Fix (Infeasible) > 02:14AM > > Hi Henry, > > I there has been some confusion here. We are not Google Cloud Platform > support. Google Issue Tracker is intended for tracking reproducible issues > and feature requests during product development 1 > <https://developers.google.com/issue-tracker/>. > > Since you issue is a technical one, I believe you should raise this on the > right channel, which would be Google Cloud Platform support 2 > <https://cloud.google.com/support/>. > Which mean after 45 days they are figured out that they cannot reproduce > it and do not want to fix. > > Henry > > > > > On Wednesday, 25 March 2020 08:49:12 UTC-7, Jad El Houssami wrote: >> >> Hello and thank you all for your feedback. >> >> @Dmitry I can certainly understand how the 10,000 file limit could be >> insufficient to your use case, however you must keep in mind that a free >> trial <https://cloud.google.com/free/docs/gcp-free-tier> is meant for >> customers to learn the platform and experiment new solutions. We don’t >> normally expect those uses to require more than 10,000 files however we do >> acknowledge that it is possible in some cases. If you would like, I invite >> you to submit a feature request >> <https://issuetracker.google.com/issues/new?component=187191&template=0> to >> increase the max file limit for App Engine’s Free Tier. Don’t forget to >> include details regarding your use case(s) and any other relevant >> information that might help us when evaluating the request as everything >> will be considered. >> >> @Henry Thank you for reporting this. We take all reported issues >> seriously; an unanswered private thread in our issue tracker is >> unacceptable and I sincerely apologize for that. I have looked into our >> Issue Tracker and was able to locate your thread. I will be directly in >> contact with the person handling it to ensure that you can get an update as >> soon as possible. >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/a0485fb6-01bc-4d7a-9588-16dbf1a5890a%40googlegroups.com.
