This is horrible. I'm experiencing this now and no response from Google. It's really sad that Google would have such a flaw in a sensitive service. It takes me literally a few seconds to change my daily budget on Facebook Ads and that's only for ads. But on Google, it takes hours and days for a hosting solution where every second actually matters? Very disappointed...
On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote: > > we got the same prb last week. after 3-4 days we get replies from google > helping to fix the issue. we lost business, customers, and repetition > during the down time. > > yes, i'm sure that's an internal bug for them and many others face the > similar problem. this problem affects many apps, and many real users. I > wont expect these problems happen on a google platform which has passed the > 'beta' stage, and we are paying real money to deploy serious applications > on it. Please, google, be serious to the business. > > - eric > > > On 7 April 2012 04:03, doright <doug.stodd...@gmail.com> wrote: > >> My app has been down for over 3 hours now. Its a production app, with >> paying customers. At least it did have paying customers 3 hours ago... >> >> Okay, so I've exceeded my quotas, just increase my budgets right? Wrong >> - it won't let me, saying: >> "A charge has been issued to the billing administrator. *(You will be >> able to make changes to your budget settings again once the outstanding >> payment is processed.)* " >> >> So I'm stuck, it won't let me make any changes even though I have a valid >> VISA card registered, ready and waiting. There has never been a problem >> with the card, and its still valid. >> >> So, I send a mail to "Please contact us at >> appengine_updated_pric...@google.com<appengine_updated_pric...@google.com?subject=Billing%20question%20regarding%20mybikeshopmanager> >> if >> you have questions or issues regarding billing.". No answer for 3 hours >> and counting. I raised an issue about it, still no answer. Finally I'm >> posting here, having reached a final dead end. >> >> There are so many ironies here its almost funny. I exceeded my quotas >> because I was experiencing lots of problems with high latencies and warmup >> requests taking too long. Some of my customers had expressed concern that >> the system couldn't handle the load. >> Second irony is due to the high latencies experienced, some customers had >> started to question if Google was a "noddy" platform and couldn't scale. I >> of course went to great lengths to discuss that I'd in fact chosen this >> platform due to its robustness and scalability. And then its down for over >> 3 hours due to a billing bug. >> >> I agree I should have anticipated the quotas actually being exceeded, >> but given that I missed that moment I would have hoped the situation would >> have been recoverable in less than 3 hours! Beware ALL. >> >> If there is someone out there who can help, please tell me how I get the >> app running again ASAP. >> >> many thanks. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. >> To post to this group, send email to google-appengine@googlegroups.com. >> To unsubscribe from this group, send email to >> google-appengine+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote: > > we got the same prb last week. after 3-4 days we get replies from google > helping to fix the issue. we lost business, customers, and repetition > during the down time. > > yes, i'm sure that's an internal bug for them and many others face the > similar problem. this problem affects many apps, and many real users. I > wont expect these problems happen on a google platform which has passed the > 'beta' stage, and we are paying real money to deploy serious applications > on it. Please, google, be serious to the business. > > - eric > > > On 7 April 2012 04:03, doright <doug.stodd...@gmail.com> wrote: > >> My app has been down for over 3 hours now. Its a production app, with >> paying customers. At least it did have paying customers 3 hours ago... >> >> Okay, so I've exceeded my quotas, just increase my budgets right? Wrong >> - it won't let me, saying: >> "A charge has been issued to the billing administrator. *(You will be >> able to make changes to your budget settings again once the outstanding >> payment is processed.)* " >> >> So I'm stuck, it won't let me make any changes even though I have a valid >> VISA card registered, ready and waiting. There has never been a problem >> with the card, and its still valid. >> >> So, I send a mail to "Please contact us at >> appengine_updated_pric...@google.com<appengine_updated_pric...@google.com?subject=Billing%20question%20regarding%20mybikeshopmanager> >> if >> you have questions or issues regarding billing.". No answer for 3 hours >> and counting. I raised an issue about it, still no answer. Finally I'm >> posting here, having reached a final dead end. >> >> There are so many ironies here its almost funny. I exceeded my quotas >> because I was experiencing lots of problems with high latencies and warmup >> requests taking too long. Some of my customers had expressed concern that >> the system couldn't handle the load. >> Second irony is due to the high latencies experienced, some customers had >> started to question if Google was a "noddy" platform and couldn't scale. I >> of course went to great lengths to discuss that I'd in fact chosen this >> platform due to its robustness and scalability. And then its down for over >> 3 hours due to a billing bug. >> >> I agree I should have anticipated the quotas actually being exceeded, >> but given that I missed that moment I would have hoped the situation would >> have been recoverable in less than 3 hours! Beware ALL. >> >> If there is someone out there who can help, please tell me how I get the >> app running again ASAP. >> >> many thanks. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. >> To post to this group, send email to google-appengine@googlegroups.com. >> To unsubscribe from this group, send email to >> google-appengine+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote: > > we got the same prb last week. after 3-4 days we get replies from google > helping to fix the issue. we lost business, customers, and repetition > during the down time. > > yes, i'm sure that's an internal bug for them and many others face the > similar problem. this problem affects many apps, and many real users. I > wont expect these problems happen on a google platform which has passed the > 'beta' stage, and we are paying real money to deploy serious applications > on it. Please, google, be serious to the business. > > - eric > > > On 7 April 2012 04:03, doright <doug.stodd...@gmail.com> wrote: > >> My app has been down for over 3 hours now. Its a production app, with >> paying customers. At least it did have paying customers 3 hours ago... >> >> Okay, so I've exceeded my quotas, just increase my budgets right? Wrong >> - it won't let me, saying: >> "A charge has been issued to the billing administrator. *(You will be >> able to make changes to your budget settings again once the outstanding >> payment is processed.)* " >> >> So I'm stuck, it won't let me make any changes even though I have a valid >> VISA card registered, ready and waiting. There has never been a problem >> with the card, and its still valid. >> >> So, I send a mail to "Please contact us at >> appengine_updated_pric...@google.com<appengine_updated_pric...@google.com?subject=Billing%20question%20regarding%20mybikeshopmanager> >> if >> you have questions or issues regarding billing.". No answer for 3 hours >> and counting. I raised an issue about it, still no answer. Finally I'm >> posting here, having reached a final dead end. >> >> There are so many ironies here its almost funny. I exceeded my quotas >> because I was experiencing lots of problems with high latencies and warmup >> requests taking too long. Some of my customers had expressed concern that >> the system couldn't handle the load. >> Second irony is due to the high latencies experienced, some customers had >> started to question if Google was a "noddy" platform and couldn't scale. I >> of course went to great lengths to discuss that I'd in fact chosen this >> platform due to its robustness and scalability. And then its down for over >> 3 hours due to a billing bug. >> >> I agree I should have anticipated the quotas actually being exceeded, >> but given that I missed that moment I would have hoped the situation would >> have been recoverable in less than 3 hours! Beware ALL. >> >> If there is someone out there who can help, please tell me how I get the >> app running again ASAP. >> >> many thanks. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. >> To post to this group, send email to google-appengine@googlegroups.com. >> To unsubscribe from this group, send email to >> google-appengine+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/4IIFniQpkQ0J. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
