Indeed we feel abandoned! All day our customers are calling because our GAE software is down and there's nothing we can do... Looking at the support packages;
https://cloud.google.com/support/packages There should be at least a SLA with compensation clauses, we're losing customers... Op dinsdag 11 juni 2013 15:06:02 UTC+2 schreef Thomas Tiercelin het volgende: > > since thursday it's very exhausting and frustrating to work with appengine > (6 messages in the group downtime notify): > - downtimes, > - datastore latency, > - oauth2 timeouts. > > since an couple of hours, every call to > https://accounts.google.com/o/oauth2/token (service account) leads to a > timeout, *this is unacceptable*, we pay for your services and we have > customer relying on us. These errors ruins our service's image. > We rely on google services to provide ours and every minute spent makes us > losing money. > > You are Google, one of the most powerful firm in the world, don't you > think these problems are critical enough to focus on fixing them definitely > ? > Can you explain us why the errors rate increase for the past week ? we > have to inform our customers and tell them when the situation will be > resolved. > > Thomas Tiercelin > Allocab CTO > app : allocab-prod > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
