Can someone from Google please confirm the appropriate method to log a
defect.

It seems that the only method that works is to:
 - Write a message to this group and hope that someone from google
sees it and takes an interest
 - They will recommend writing a bug report
 - You then write a bug report that someone from Google will then
action

If instead you just log a bug report, there is close to no hope of
having the issue resolved. My understanding previously was that a bug
tracker should be a more formal mechanism for managing a defect/
feature request than in a forum. There are no guarantees in a form
that someone from the project will notice your request, but in a bug-
tracker (if it is being managed) you are guaranteed that eventually
someone will see your issue and action it.

There are currently 1481 open issues in the Issue tracker. This seems
to be a broken system of communication.

I looked through a couple of pages of the requests, and there are a
lot of issues that I care about (and starred). There are issues there
that are "New" from more than a year ago. How can it be that Google is
taking no notice of this communication channel?

I understand that there would be a fair effort to managing this
channel. But I think that it is important to maintaining the health of
this project.
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