Hi Everyone. Just a note that Googler replies may be slower over the
next couple of weeks as we take a short pause to welcome the new year.
During this break, we will be piloting a new issue tracker template
for speedier resolution of production issues. In the rare event that
your app experiences an urgent production-related issue that requires
App Engine team assistance, such as a stuck index, quota denials, or
other serving issues that aren't recorded in the error logs, please
head to the issue tracker, click the "New issue" link, and choose
"Production issue" from the list of available templates.

http://code.google.com/p/googleappengine/issues/entry?template=Production%20issue

Note that this is not for general bugs -- you should continue using
the "Python defect" or "Java defect" templates for these -- and we
will be closing issues that are not production related with the
expectation that you will report your issue in the discussion groups
or file a new bug. We're piloting this so we can more quickly help
applications that require the App Engine team's direct attention, so
please try to file your issues appropriately.

Have a happy (and safe!) holiday, and we'll check in again soon.

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