Open support request stuck in Awaiting assignment to a help desk operator. for 16 hours?

2010-08-13 Thread chris
Have a request open (#11626) that has just been sitting around, awaiting assignment for entirely too long now. Not sure where else to turn to get some support around here... Maybe one of y'all can help me. Getting this error when I try to push to a repo that I've recently stack:migrate'd:

Re: Open support request stuck in Awaiting assignment to a help desk operator. for 16 hours?

2010-08-13 Thread Abel Tamayo
It sure looks like something went wrong during that migration. Have you considered just destroying that application and start again from scratch even moving to your desired stack before you push? On Fri, Aug 13, 2010 at 4:31 PM, chris mcclellan...@gmail.com wrote: Have a request open (#11626)

Re: Open support request stuck in Awaiting assignment to a help desk operator. for 16 hours?

2010-08-13 Thread Neil Middleton
For me, this is one of the biggest issues with Heroku. The support can be hit and miss - sometimes you'll get a reply within minutes, and sometimes it can take hours - which isn't terrific if your site is down. They do offer paid support, but it's certainly not cheap, and ultimately it's just the

Re: Open support request stuck in Awaiting assignment to a help desk operator. for 16 hours?

2010-08-13 Thread chris
That worked, thanks a lot Abel... Heroku is really letting me down, support-wise... especially since this issue is (was) 100% on their end. On Aug 13, 11:13 am, Abel Tamayo abel.tam...@gmail.com wrote: It sure looks like something went wrong during that migration.  Have you considered just