Hi, A question aspecially for the the users of the Roche Benchmark Ultra. Recently we are having troubles with the ultraview amplification kit for the ultra. IT causes a lot of unwanted background. We tested a lot, to reduce this problem, but the problem didn’t disappear. The service center in Europe (Mannheim Germany) couldn’t find the course and send us a new kit with different lotnumber. This wasn’t the correct action Roche should do. Most of the users of the Ultra in the Netherlands have contact with eachother and we knew that alle that labs had the same problems with this kit. The new lotnumber they send us was already tested in another lab and gave also that background. Roche was known by this. A strange action to send a “ new” product which was also inadequate. it looks Roche is having problems managing a good ampliciation Kit. Do you (users of the benchmark ultra using the ultraview amplication kit) recognize this ? Do You have problems with specific lotnumbers?
Regards, Bert klein Brink Head Department Histopathology Gelre Hospital Apeldoorn, Netherland _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet