Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Raja Subramanian
On Wed, Apr 6, 2011 at 3:13 PM, Kenneth Gonsalves wrote: > rt is also good (bit of a pain to set up though). An org that I was > connected with has been using it for some years with good results. +1 Request Tracker is available as a Debian package for quite a long time. I had an RT setup support

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Kenneth Gonsalves
On Wed, 2011-04-06 at 14:55 +0530, Mukesh Yadav wrote: > > > > It should be web based > > Should be FOSS > > Should be handle 1000s of users > > Should handle 200-400 tickets daily > > Fields should be customizable in UI. > > Should provide various privileges for various users and group. > > Variou

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Mukesh Yadav
On Wed, Apr 6, 2011 at 1:25 AM, Shrinivasan T wrote: > > It should be web based > Should be FOSS > Should be handle 1000s of users > Should handle 200-400 tickets daily > Fields should be customizable in UI. > Should provide various privileges for various users and group. > Various Reports should

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Kenneth Gonsalves
On Wed, 2011-04-06 at 13:23 +0530, malyadri wrote: > Check http://www.glpi-project.org/ for asset management and > ticketing. > > kindly refrain from top posting -- regards KG http://lawgon.livejournal.com Coimbatore LUG rox http://ilugcbe.techstud.org/ ___

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Arun Khan
On Wed, Apr 6, 2011 at 1:25 AM, Shrinivasan T wrote: > Friends. > > One of my friends is running a hardware service business. > He plans to scale the business to rural places all over tamilnadu. > > He needs a good ticketing system to manage all the issues under a > single umbrella. > > Can you su

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread Harisankar P S
http://www.mantisbt.org/ i have used it before for software development, a few modification on it can help your friend -- Hari ___ ILUGC Mailing List: http://www.ae.iitm.ac.in/mailman/listinfo/ilugc

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-06 Thread malyadri
Check http://www.glpi-project.org/ for asset management and ticketing. 2011/4/6 రహ్మానుద్దీన్ షేక్ > redmine is a good option http://www.redmine.org/ > > On Wed, Apr 6, 2011 at 1:25 AM, Shrinivasan T >wrote: > > > Friends. > > > > One of my friends is running a hardware service business. > >

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-05 Thread Kenneth Gonsalves
On Wed, 2011-04-06 at 01:25 +0530, Shrinivasan T wrote: > > It should be web based > Should be FOSS > Should be handle 1000s of users > Should handle 200-400 tickets daily > Fields should be customizable in UI. > Should provide various privileges for various users and group. > Various Reports shou

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-05 Thread Kenneth Gonsalves
On Wed, 2011-04-06 at 01:56 +0530, రహ్మానుద్దీన్ షేక్ wrote: > redmine is a good option http://www.redmine.org/ this is meant for software development ps. please do not top post - if you do not know what top posting is, please contact me offlist. -- regards KG http://lawgon.livejournal.com Coimb

Re: [Ilugc] Suggest a FOSS Ticketing System

2011-04-05 Thread రహ్మానుద్దీన్ షేక్
redmine is a good option http://www.redmine.org/ On Wed, Apr 6, 2011 at 1:25 AM, Shrinivasan T wrote: > Friends. > > One of my friends is running a hardware service business. > He plans to scale the business to rural places all over tamilnadu. > > He needs a good ticketing system to manage all th

[Ilugc] Suggest a FOSS Ticketing System

2011-04-05 Thread Shrinivasan T
Friends. One of my friends is running a hardware service business. He plans to scale the business to rural places all over tamilnadu. He needs a good ticketing system to manage all the issues under a single umbrella. Can you suggest a better FOSS Ticketing System? Following are the requirements