IRC oncall

2018-05-14 Thread Kevin Fenzi
Greetings everyone. As those of you who frequent IRC probably already know, we are trying out having a Fedora Infrastructure "oncall" person for IRC reuqets/queries/pings. You can find out who this is by asking zodbot: zodbot: oncall smooge (Stephen Smoogen) is oncall. If I do not respond please

Re: IRC oncall

2018-05-15 Thread Peter Szabo
Hi All, On the lates meeting I had the feeling that the team is short on oncall personel because there are only a handful of people who know the infrastructure well. Since I'm only a fresh apprentice I doubt I could help in with this immediately however oncall duty is something that I've done at m

Re: IRC oncall

2018-05-15 Thread Karsten Wade
On 05/15/2018 10:13 AM, Peter Szabo wrote: > do some kind of intensive mentoring I wonder what it would be like if there were an apprentice slot for each oncall shift? For example, an apprentice is scheduled to be paged with the oncall sysadmin, then at the least can shadow the syasadmin,

Re: IRC oncall

2018-05-15 Thread Stephen John Smoogen
On 15 May 2018 at 13:41, Karsten Wade wrote: > On 05/15/2018 10:13 AM, Peter Szabo wrote: >> >> >> do some >> kind of intensive mentoring > > > I wonder what it would be like if there were an apprentice slot for each > oncall shift? > > For example, an apprentice is scheduled to be paged with th

Re: IRC oncall

2018-05-15 Thread Kevin Fenzi
On 05/15/2018 10:13 AM, Peter Szabo wrote: > On the lates meeting I had the feeling that the team is short on oncall > personel because there are only a handful of people who know the > infrastructure well. Since I'm only a fresh apprentice I doubt I could > help in with this immediately however on

Re: IRC oncall

2018-05-15 Thread Zach Villers
Well, we have talked about mentoring in the past, but we run into issues with it. It's hard for someone just learning to spend tons of time being mentored and we can't (and don't want to!) force them to either. So we don't know who is going to be around for a while or who has time.

Re: IRC oncall

2018-05-16 Thread Kevin Fenzi
On 05/15/2018 08:12 PM, Zach Villers wrote: > > Not what folks are asking, but you can pick up a lot just by hanging out and > watching the on-call person mutter to themselves in IRC ( not sure that is > the right phrase umm... ) I don't know if this will translate for everyone, > but there is a

Re: IRC oncall

2018-05-17 Thread Mikolaj Izdebski
On 05/16/2018 07:23 PM, Kevin Fenzi wrote: >> If I recall, alerts are pretty easily accessible. You can poke around on >> Nagios if there are issues. Obviously if everything is down/red, it's not a >> good time to ask for help with your ssh access. > > Indeed. Yep. Nagios is pretty available to