Hi Partners, please share resume at *naseer.ah...@nityo.com <naseer.ah...@nityo.com>*
*1. Role/Job Title IVR Business Analyst* *2. CLIENT and Complete Work Location: Charlotte – 28217* *Infrastructure-Contact Center | ContactCenter model* * Provide support to consulting and technical teams in different processes including design, development and deployment; document system understanding, contribute to knowledge transfer with the objective of ensuring delivery of high-quality solutions within the guidelines, policies and norms of Infosys.* *3. Required/Must Have Skills * · Working with Business owners, developers and IT Team to collect the requirements · Work with IT Team to understand technical aspect of the system · Translating Business requirement to IT / Technical requirements · Writing formal functional and non-functional requirement specifications · Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services · Telecom and Cable domain preferred · Experience in various billing systems · Database knowledge – Oracle, RDBMS · Minimum 3 years’ experiences in Business Analyst roll for large scale enterprise IVR. 4. Education Requirement: BE 5. Years of Experience: 7-10 yrs 6. Certification Requirement: N/A 7. Soft Skills Requirement: Good oral and written communication. 8. Work Hours/Schedule: Regular shift 9. Is there a remote-work option?:No 10. Is travel Required? No 11. Interview Process (Is face to face required?): Yes 12. Are you open to candidates from other states who can relocate to the client site?:Yes 13. When is your target start date? ASAP -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
