Hi This is Tom here.
I got your information from job portals. and I am contacting you as we have an opening for the following position. Below are the full job details and I would like to discuss this position with you. Please let me know your best contact number with a time to reach you. Also please send me a copy of your resume in word format. *Title : Service Catalog Process Consultant* *Location : Des Moines, IA* *Duration : 6+ Months* *Requirements * *Description* The Service Catalog Process Consultant is responsible for defining services and their relationships from inputs received from client stakeholders through workshops and meetings. The person would be expected to handle stakeholders in executive roles as well as middle and senior management with ease. The role requires excellent stakeholder management and presentation skills and very good understanding of all ITIL processes, having worked in similar environments and implemented processes prior to this. *Responsibilities* • Provide an overview of ITIL and the Service Catalog process to business stakeholders as necessary. • Schedule and conduct meetings/workshops with client stakeholders to gather inputs for defining a service catalog • Develop project plans, staffing requirements • Negotiate and/or provide suggestions and recommendations based on best practices as needed. • Actively participate in translating these requirements into ServiceNow • Manage the team of analysts and/or developers working on the process • Define and document process flows, policies, etc. • Define and document Metrics and KPIs for the process. *Skills* • Excellent communication skills, both written and speaking • Excellent negotiation skills and the ability to say no to senior stakeholders if required • ITIL certified (at least at an intermediate level in Service Design) • Previous experience implementing Service Catalog and/or any other ITIL process • At least 10 years of industry experience and at least 5 years of that in service management, having worked with multiple clients • Overall knowledge of infrastructure / IT systems and components • Knowledge in ServiceNow and/or any other ITSM ticketing tool • Ability to maintain a positive working relationship with stakeholders and team mates Thanks & Regards Tom Martin *Metasis Information Systems* *Email: tmar...@metasisinfo.com <tmar...@metasisinfo.com>* *URL: www.metasisinfo.com <http://www.metasisinfo.com>* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
