Hello Friends,
Please go through the below requirement and share suitable consultants with their updated resume, rates and contact details. *Please send resumes to **piyus...@idctechnologies.com <piyus...@idctechnologies.com>* *Job Title: IT Business System Analyst* *Location: Lake Forest, IL* *Exp.: 5 yrs *(atleast 3 Years in Customer service role) *Start Date: ASAP* *Duration: 12 months* *USC/GC only* *Description: * - *Deep knowledge and experience working with incident and Problem Management process * - *Knowledge and experience of IT Service Management best practices and/or ITIL frame works* - Solid understanding of JAVA, XML, ETL, SQL and web service skills. - Understanding of IBM Master Date Management (MDM – matching engine). - *Strong problem solving skills with a minimum of 2 – 3 years in a customer service role* - Familiarity with security roles and LDAP. - Ability to Provide clear concise communication with tier 1 and tier 3 support teams. - Expertise to review, trouble shoot, research, resolve or escalate complex incidents/requests on a wide range of applications and infrastructure. - Ability to develop and maintain technical knowledge base articles and business process documents used by the Support team - Ability to identify and implement process changes to improve overall customer satisfaction and customer service experience. - Experience working in Agile methodologies Regards, Piyush IDC Technologies Inc. 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035. *Phone – **408 459 5638* *Email: – * *piyus...@idctechnologies.com <piyus...@idctechnologies.com>* YM – piyush61j Hangouts – piyush61j <https://www.linkedin.com/pub/piyush-singh/75/b24/455> Website: www.idctechnologies.com *_____________________________________* *Empowering Technologies Services* Remote Services | IT Services | BPO | IT Consulting | Staffing Solutions | *_____________________________________* "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-provider+unsubscr...@googlegroups.com. To post to this group, send email to it-provider@googlegroups.com. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/d/optout.
