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* * *Full Name:* *Phone Number:* *Email ID:* *Availability:* *Current Location:* *Visa Status:* *Relocation:* *Rate:* *Employer details:* *Need Application Support Engineers* * * *Location: Walnut Creek, CA* *Duration:12-24 Months * IT Application Support Engineers Our client is a large stable corporation. They are looking for two application support consultants. There are two different shifts 4am-noon and noon to 8pm. The Application Support Engineer troubleshoots and resolves customer and employee application problems, questions and issues. This isn’t a sysad or desktop support position. To achieve this goal, the Application Support Engineers will employ excellent problem solving, customer service, oral and written communication skills along with low-level technical expertise in Windows Server and Desktop OS. The ideal candidate will be able to quickly develop a deep understanding of the business, cost structure, customer needs and a collaborative mindset in developing solutions with the Production Operations and Application Support teams. The Engineer may also have support duties involving Salesforce, MS Access, and SQL queries. Responsibilities: • Monitor, respond and resolve Application Support requests from internal employees and external website users within SLAs.. • Participate in after hours Hotline rotation. · Contribute to Application Support Management deliverables and metric development under the direction of the Application Support Manager. • Assist in roll-out strategy as an active participant in user training and post production support needs. • Ability to work extended hours and occasional weekends with little notice. • Occasional travel for training purposes PREFERRED QUALIFICATIONS · BS (helpful) and 3+ years working experience in a Help Desk/Service Desk or similar function. · Basic Windows Server and desktop OS and hardware. · Prior experience in financial services · Experience as a support engineer or an individual contributor in a technical field. · Hands-on basic admin knowledge of HTML, Windows Server 2003 and Windows desktop OS. · Strong knowledge of MS Access · Ability to use SQL Data Query Tools · Basic knowledge of networking and network troubleshooting · Solid Microsoft Office skills: Excel, Word, PowerPoint, Project, and Visio · Ability to understand new concepts and quickly apply knowledge. -- You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to it-provider@googlegroups.com. To unsubscribe from this group, send email to it-provider+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/it-provider?hl=en.
