Hi Please let me know if you have any available resources to * kishore.kani...@cybsearch.com*
*Job Title: SQL Reporting Analyst* *Job Type: Contract 6+ months* *Location: Colorado Springs, CO* * * *Service Center SQL Reporting Analyst - Healthcare* The position is responsible for reporting effectiveness and efficiency metrics, compliance metrics, and key performance indicators for multiple Service Center sites with up to 250 employees (full and part time) handling contacts from potential Connect for Colorado customers, back office and appropriate support staff. The position will also perform research and understand performance inefficiencies and develop, communicate and track remediation efforts. To accomplish this, the position will proactively escalate potential or brewing process handling inefficiencies, working with all groups and teams to perform root cause analysis and improvement recommendation. General responsibilities also include maximizing customer service and center reputation, while supporting the minimization of costs associated with work deliverables. *RESPONSIBILITIES: * Ø Develops and maintains operational metric models. Ø Provides analytical support on service center operational performance utilizing a statistical-based Ø Approach to derive correlation of operational performance results to overall portfolio outcomes. Ø Creates and presents operational performance results to management. Ø Provides ad hoc operational performance analytics for the service center to assist management in improving performance. Ø Create and execute queries to extract information utilizing SAS, SQL, and pertinent applications for analysis. Ø Determines where quantitative and statistical tools can be leveraged to improve performance. Ø Assists cost center managers in developing their budgets and understanding their expenses. Ø Leads in reviewing processes and results of analysis and proposes recommendations of Ø Improvement to management. Ø Provides analytical support to ensure the adoption of best practices across all functional areas. Ø Maintains regular interaction with Reporting Manager, Site Managers, Director and Supervisors regarding reporting and remediation for all performance metrics. Ø Assists in analyzing and establishing Key Performance Indicators (KPIs); (e.g. Average Speed of Answer, Average Handle Time, First Call Resolution, etc.) Ø Establishes and maintains effective working relationships with participants, co-workers, and the public. Ø Identifies and recommends problem resolution. *QUALIFICATIONS: * Ø Critical and Analytical thinker Ø *Extremely proficient in Microsoft PowerPoint and Excel.* Ø *Extremely proficient in Congo’s including creating and maintaining the Framework Manager.* Ø *2-5 years of experience with anise SQL.* Ø *Knowledgeable and proficient in use of databases is a plus including primary and foreign key relationships.* Ø *Knowledge of Oracle SQL and PL/SQL is a plus. * Ø Ability to write stored procedures a plus. Ø Strong interpersonal skills and problem solving abilities. Ø Strong verbal/written communication skills. Outstanding presentation skills. Ø Strong prioritization skills with a clear ability to communicate clearly and concisely. Ø 2+ years’ experience in service center reporting managing performance using metrics and data analysis Ø Must have integrity and practice both discretion and objective problem solving. Ø Creative, detailed-oriented and organized. Ø Excellent customer service skills Ø *Must have some healthcare experience* Ø Data collection skills and knowledge of basic statistical principles Kishore Kumar Sr. Recruiter *Cybersearch, Ltd* <http://www.cybsearch.com/>** *kishore.kani...@cybsearch.com * Direct: 832-510-8488 Fax: 847-357-0219 YIM: kumarr...@yahoo.in Gtalk: kumarre...@gmail.com -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-provider+unsubscr...@googlegroups.com. To post to this group, send email to it-provider@googlegroups.com. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/groups/opt_out.
