Hi
Hope you are doing great today. My name is *Smith *and I am a Recruiter with Infotree Services. With reference to your resume registered at *Monster.com*, I have an urgent opening with me, which appears to be a potential match for the client's requirement. I have listed the job description for your reference. Please let me know if you would be interested in this position. If so, please send me a copy of your updated resume with contact details and the best time to reach you. I will appreciate your response at the earliest, as the manager tends to move fast ! I am looking forward to hear from you soon ! *Job Title* *System Administrator II (MDTJP00006106)* *Project Location* *Mounds View, MN 55112* *Duration* *11+ months /Contract* *Skills* *Top three must haves for the role:* 1. Customer and *technical support experience with remote desktops* 2. *Remote connection troubleshooting* experience 3. *Server system administration* experience Under general supervision, applies change management processes to install and maintain the company's infrastructure systems by installing, tuning, and patching operating system and application software under established guidelines. Builds and installs complex server hardware according to architectural standards. Assesses and resolves server and network issues via the Trouble Ticket process and by utilizing appropriate vendor and site contacts as necessary. Acts as a technical resource, providing guidance to applications support functions. Assists in supervising others. Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. Skills are typically acquired through completion of an undergraduate degree in an IT related discipline or equivalent related work experience and more than 5 years of experience but less than 10 isystems administration experience in a corporate IT environment. *JOB SUMMARY:* This job supports the users of micro computing technology, such as desktop computers, local area networks, laptop computers and web applications by providing advice, installation services, ongoing support, and planning. *MAIN JOB DUTIES/RESPONSIBILITIES:* Support the Advanced Device Management (ADM) technical platform. Support ADM infrastructure by diagnosing and fixing software configuration problems using general skills and a knowledge of standard Medtronic configurations. Provide customer service for clinicians utilizing the ADM system for remote viewing and remote control of CRHD programmers. Escalate operational issues with Bomgar (vendor of remote view platform). Troubleshoot remote connection issues. Maintain Bomgar infrastructure at current release and patching levels. Install new servers and appliances or upgrade existing equipment based on predetermined standards and procedures. Assist in the development of new standards and procedures to govern the installation and support of ADM infrastructure. Install, test and document new software products and recommend their adoption as standards. Provide administrative support for the purchase, follow-up, installation, and inventory of computer hardware and software for the department Lead small to medium sized projects in the infrastructure support arena. Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices. *BASIC QUALIFICATIONS EDUCATION REQUIRED* Bachelor's degree OR 8 years of work experience in lieu of a 4 year degree or a combination of work and education to equal a 4 year degree *YEARS OF EXPERIENCE* 3-5 years of IT experience with B.A or B.S.; 0-3 years of IT experience with M.A. or M.S.ยท *SPECIALIZED KNOWLEDGE REQUIRED* *Windows Server 2008 and 2012 R2* * Linux application support* experience *Network trouble shooting skills* - Must be able to work through connectivity issues between MDT and outside clinics Versed in web application support (session key portal must be supported) *Bomgar support* experience *Active Directory* experience *SQL knowledge* and experience System certificate management ITSM toolset and support process experience (ServiceNow) o Must respond to incidents quickly and work diligently to resolve problems o Must be good at customer follow-up and tracking incidents o Excellent troubleshooting skills (must be able to pinpoint root of problem) Test plan writing, execution and reporting experience Good communication skills (written and verbal) with internal and external stakeholders *DESIRED/PREFERRED QUALIFICATIONS* Ability to translate customer requirements into recommendations that fit needs Good diagnostic skills Communication skills consistent with constant customer contact and ability to understand customer requirements Thanks & Regards Smith, Sr. Technical Recruiter Infotree Service Inc. 215 Ann Arbor Rd. Suite 304 Plymouth, MI 48170 734-446-7070 Fax- 734-345-4247 sm...@infotreeservice.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at https://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
