Bicom, is a One Stop IT Solutions company. Our services include IT Outsourcing,
Server and Network Installation, Software developments, Hardware and Software
supplier. To further expand our business, We are looking for highly motivated
and passionate professional to fill the following position:
IT SUPPORT
General Duties and Responsibilities:
1. Answer staff questions in person or via phone on all company supported
applications, determine source of computer problems and fix the issue
(hardware, software, user access, etc.)
2. Handle incoming phone call and escalation of problems.
3. Remotely troubleshoot problems through email/telephone by taking over the
control users terminals via LAN/WAN connections.
4. Serve as liaison between staff and the technology department to resolve
issues.
5. Update information on Helpdesk Ticketing System (Progress, Record Historical
Solution as knowledge base).
6. Manage Computer Inventory from Acquisition to disposal.
Qualifications:
1. Male, S1 majoring in Informatics Technic.
2. Preferred min. 1 year working experiences in providing IT services as well
as technical support, including hardware and software management.
3. Understand the basic network infrastructure (Active Directory, LAN, IP
Routing, and Firewall) is a must.
4. Proficient in English both oral & written.
5. Good interpersonal and communication skill, and able to present the solution
to customer.
6. Result oriented, Teamwork, able to work under pressure and minimum
supervision.
7. Willing to be located in customer site.
8. Preferable has own motorcycle.
9. Fresh graduate welcome to apply.
Job Type: Contract (will be renew annually depend on staff performance).
If you meet the above requirements, please submit full detailed resume with
recent photograph, stating your experience, qualifications, availability and
expected salary to our email address:
h...@bicom.co.id
Only candidate strictly match above requirement will be interviewed
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