Hi Our Client has opening for Sharepoint Engineers. Please send your updated 
resume at the following email address recruitm...@anaappl.com or call us at 
0378737530 or 012 3500522 (Sheryl or Nurul). 

Interested candidates can apply directly on this link 

http://anaappl.com/cats/careers/index.php?m=careers&p=showJob&ID=227 

The SharePoint operation engineers are to:- 

Take ownership of all technical issues related to the SharePoint infrastructure 
and ensure all incidents are resolved within the agreed service level. 
Ensure service availability of the SharePoint infrastructure within the agreed 
service level.
Proactively identify and address potential issues such as performance 
degradation and security / vulnerability issues 
Troubleshoot and perform root cause analysis on chronic issues and major 
incidents; handle level 2 and level 3 SharePoint related incidents. 
Plan, manage and execute infrastructural changes; in accordance to proper 
change management protocol. 
Receive and fulfill customer requested application deployment and updates. 
Track and follow up on all incident tickets escalated to other teams, ensure 
that the tickets are attended to and resolved within agreed service level. 
Ensure unresolved incident tickets are properly handed over to the next shift. 
Identify and determine areas of improvement and initiate process improvement 
projects to increase productivity. 
Generate standard operation reports for Operations Manager and Service Delivery 
Managers. 
Assist application support team in troubleshooting application related issues. 


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