Re: help desk vs bug tracker

2018-11-26 Thread Boudewijn Rempt
We now have https://ask.krita.org -- it's still experimental, we want to announce it this week. Let's see whether it will help :-) -- https://www.krita.org signature.asc Description: This is a digitally signed message part.

Re: help desk vs bug tracker

2018-10-30 Thread Martin Flöser
Am 2018-10-29 19:22, schrieb David Edmundson: I'm also wondering whether other KDE projects have the seem need as we have for Krita, With my Plasma hat on: Surprisingly, we don't get too many end user questions on bugzilla. I think it tends to get loaded onto the distros instead. We do get q

Re: help desk vs bug tracker

2018-10-30 Thread Scott Petrovic
I think "bot" isn't really the best term to describe what a Q&A site is -- or what AskBot does. When I think of "bot", I think of some type of AI that tries to chat with people or interacts with them as if they are a person. I am pretty sure Askbot doesn't work like that. It is closer to something

Re: help desk vs bug tracker

2018-10-30 Thread totte
On 2018-10-30 08:55, Laszlo Papp wrote: On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt wrote: On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote: Maybe one thing that is hard to deal with is the sheer email distribution where you can’t seem to be able to route people’s questions or

Re: help desk vs bug tracker

2018-10-30 Thread Boudewijn Rempt
On dinsdag 30 oktober 2018 08:55:03 CET Laszlo Papp wrote: > Isn't google supposed to do that? You type the question and you get the > answer in a result. No, google isn't supposed to do that, and doesn't do that -- google is no alternative for user support. > I personally do not like these bot

Re: help desk vs bug tracker

2018-10-30 Thread Laszlo Papp
On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt wrote: > On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote: > > > > > Maybe one thing that is hard to deal with is the sheer email distribution > > where you can’t seem to be able to route people’s questions or requests > to > > the right aud

Re: help desk vs bug tracker

2018-10-30 Thread Boudewijn Rempt
On maandag 29 oktober 2018 19:22:52 CET David Edmundson wrote: > >I'm also wondering whether other KDE projects have the > > seem need as we have for Krita, > > With my Plasma hat on: > > Surprisingly, we don't get too many end user questions on bugzilla. I think > it tends to get loaded onto th

Re: help desk vs bug tracker

2018-10-30 Thread Boudewijn Rempt
On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote: > > Maybe one thing that is hard to deal with is the sheer email distribution > where you can’t seem to be able to route people’s questions or requests to > the right audience. We also get endless threads that you can’t seem to be > able t

Re: help desk vs bug tracker

2018-10-29 Thread Andy Betts
  On October 29, 2018 at 12:23:16 PM, David Edmundson (da...@davidedmundson.co.uk(mailto:da...@davidedmundson.co.uk)) wrote: > >I'm also wondering whether other KDE projects have the > seem need as we have for Krita, > > With my Plasma hat on: > > Surprisingly, we don't get too many en

Re: help desk vs bug tracker

2018-10-29 Thread David Edmundson
>I'm also wondering whether other KDE projects have the seem need as we have for Krita, With my Plasma hat on: Surprisingly, we don't get too many end user questions on bugzilla. I think it tends to get loaded onto the distros instead. We do get quite a few where the user thinks they have a bug

Re: help desk vs bug tracker

2018-10-29 Thread Jonathan Riddell
On Mon, Oct 29, 2018 at 03:31:35PM +0100, Boudewijn Rempt wrote: > As for a helpdesk system vs bugzilla: we get too many user support questions > in bugzilla, like https://bugs.kde.org/show_bug.cgi?id=399639 or https:// > bugs.kde.org/show_bug.cgi?id=399494. For Ubuntu there is a Questions featu

Re: help desk vs bug tracker

2018-10-29 Thread Andy Betts
  On October 29, 2018 at 8:31:56 AM, Boudewijn Rempt (b...@valdyas.org(mailto:b...@valdyas.org)) wrote: > Hi, > > Right now, we're getting lots of user support questions in bugzilla, and at > the Krita sprint we were discussing whether it wouldn't be better to have a > kind of in-between sys

help desk vs bug tracker

2018-10-29 Thread Boudewijn Rempt
Hi, Right now, we're getting lots of user support questions in bugzilla, and at the Krita sprint we were discussing whether it wouldn't be better to have a kind of in-between system. Either something that works like a proper helpdesk, or something like askbot, or both. But we just cannot handle