On Sunday 26 February 2012 13:56:41 Kevin Krammer wrote:
> On Friday, 2012-02-24, Martin Gräßlin wrote:
> > On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
> > > On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
> > > > Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia :
> > >
On Friday 24 February 2012 20:36:12 Andras Mantia wrote:
> On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote:
> > > User asking on distro/KDE mailinglist/forum/IRC because xyz does not
> > > work.
> > >
> > >
> > >
> > > 1. he gets an answer
> > > 1.1 known bug
> > > 1.2 me too -> the u
On Friday 24 February 2012 20:31:46 Andras Mantia wrote:
> On Friday, February 24, 2012 06:51:11 PM Martin Gräßlin wrote:
> > -> first level support
> >
> > issues are not opened on the bug tracker but in a user support management
> > system - e.g. forums.kde.org. Only if the supporters figure out
On Friday 24 February 2012 19:27:09 Sven Burmeister wrote:
> > yes, of course, we have to help the users. But they need to get a tool for
> > user support, not a tool for developer communication. We need a
> > first-level- support to help the users. Developers are the
> > third-level-support.
> I d
On Friday 24 February 2012 19:11:12 Sven Burmeister wrote:
> Am Freitag, 24. Februar 2012, 08:06:41 schrieb Martin Gräßlin:
> > > My claim is that most of that "user support" only ends-up in bugzilla
> > > because people did not get help somewhere else, e.g. because only
> > > developers are famili
On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
> On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
> > Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia :
> > > Bugzilla is not a to-do list, it is for what else... a bug (and
> > > wishlist)
> > > reporting tool for users.
> >
>
On Friday 24 February 2012 21:03:42 Ben Cooksley wrote:
> On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin wrote:
> > On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
> >> Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
> >> > Personally I'm not sure whether the MeeGo bugz
On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin wrote:
> On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
>> Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
>> > Personally I'm not sure whether the MeeGo bugzilla can be compared to
>> > the KDE one (technical oriented vs.
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
> Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
> > Personally I'm not sure whether the MeeGo bugzilla can be compared to
> > the KDE one (technical oriented vs. user oriented). From my personal
> > experience (KWin bugtra
