https://bugs.kde.org/show_bug.cgi?id=428536
Bug ID: 428536
Summary: org.kde.pim.maildispatcher: Item does not have the
required attribute Address.
Product: Akonadi
Version: 5.13.3
Platform: Ubuntu Packages
OS: Linux
Status: REPORTED
Severity: major
Priority: NOR
Component: Mail Dispatcher Agent
Assignee: kdepim-bugs@kde.org
Reporter: mh...@mhcomputing.net
Target Milestone: ---
SUMMARY
I have certain emails, where, when I click to reply to them, and the reply goes
all the way through Kmail down into the dispatcher, the email gets thrown out
completely resulting in data loss, and no SMTP debug log dump via
KSMTP_SESSION_LOG, as far as I am able to assess it so far, despite reporting
it's a complete success on all of the frontend desktop notifications and such.
STEPS TO REPRODUCE
1. Click reply to thread which causes issue. Type message. Send message.
Nothing happens. Try to check outboxen and sentboxen. Nothing present. Nobody
seems to receive it.
2. Dig into akonadictl verbose output and KSMTP_SESSION_LOG. When it happens
you will find the error in the title: org.kde.pim.maildispatcher: Item does not
have the required attribute Address.
3. When I clicked reply and re-inputted the dest email address it did seem to
work, but it is not clear if that is one-off good luck or a reproducible
indicator. (This is spamming another user who really isn't up for Linux
debugging expeditions...).
OBSERVED RESULT
Email seems to be unrecoverably lost deep under the hood.
EXPECTED RESULT
Email should remain in the outbox with an error on it you can fix and get it to
send.
SOFTWARE/OS VERSIONS
Linux/KDE Plasma: Kubuntu 20.04
KDE Plasma Version: 5.18.5
KDE Frameworks Version: 5.68.0
Qt Version: 5.12.8
ADDITIONAL INFORMATION
I do have some of the KSMTP_SESSION_LOG output of the successful emails, but I
cannot get any logs of the failing ones with my current level of expertise,
because, as far as I can tell, the only KDEPIM / Akonadi troubleshooting docs
which ever existed were deleted from the KDE Wikis, and I do not know enough
about Qt to understand how to access any of the MAILDISPATCHER_LOG data which
is output all throughout the maildispatcher C++ code. However if somebody can
explain how to enable more of this stuff and dump it into some files, I can
censor some of the sensitive stuff about the failing emails and add it to the
bug report, no problem.
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