Got a newer nvidia driver (470) to work with this kernel over the
holidays.
The issue still applies, regardless of the GPU selected in prime-select.
I started getting new ACPI errors with it, which could be unrelated
(empty lines are in actual output):
[ 196.405777] ACPI Error: Thread 25047680
@koba
nvidia module won't even build against oem kernel 5.14, so I can't test
that. Removing i915.enable_psr=0 is not really a supported configuration
on this machine. Keeping PSR on causes it to occasionally hard freeze
after hours of work.
tbh after all this time I've lost any hope of this
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Title:
External monitor does not wake up on Titan Ridge laptops when docked
(9500, TB16)
Status in Dell Sputnik:
New
** Also affects: linux-oem-5.14 (Ubuntu)
Importance: Undecided
Status: New
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Title:
External monitor does not
If that would help, I could run the same scenario on a 9560 laptop to
maybe see what's different in the logs?
The 9560 does not have this problem, although it comes with a previous-
gen Intel GPU, HD630 vs UHD630 on the 9500.
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@koba, the issue still present on that one. Logging seems borked in that
RC, it only started ~1s into boot.
In the attached log,
1. the affected monitor (BenQ) "went away" after logging in at boot
2. came back after getting power cycled
3. suspended and woke fine on first Super+L
4. went away
Latest BIOS 1.9.1, TBT firmware v65, TB16 firmware 1.0.5 and kernel
5.13.0-1012-oem still affected
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Title:
External
FWIW, the C-states workaround from this post works for me and resolves
the hot-plugging issue with TB16:
https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux-
problem/m-p/7842208/highlight/true#M81522
Currently running BIOS 1.9.1, TBT firmware V65, TB16 firmware 1.0.5 and
kernel
Latest BIOS 1.8.1, TBT firmware v65, TB16 firmware 1.0.5 and OEM kernel
5.13 still affected
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Title:
External monitor does
BIOS 1.8.1, TBT firmware v65, TB16 firmware 1.0.5 and OEM kernel 5.13
still affected
** Also affects: linux-oem-5.13 (Ubuntu)
Importance: Undecided
Status: New
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No change in linux-oem-5.13 (5.13.0-1009-oem), issue still applies as
described.
** Also affects: linux-oem-5.13 (Ubuntu)
Importance: Undecided
Status: New
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** Also affects: linux-oem-5.10 (Ubuntu)
Importance: Undecided
Status: New
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Title:
External monitor does not
** Also affects: linux-oem-5.10 (Ubuntu)
Importance: Undecided
Status: New
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Title:
ACPI errors and USB reset
@koba, would it be better to move this issue to
https://gitlab.freedesktop.org/drm/intel/-/issues, or is this more
likely related to Thunderbolt in this generation of XPS going to Titan
Ridge?
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@koba, the latest drm-tip triggers it more reliably. When I lock the
screen, the issue triggers every single time after the external monitor
goes into standby, and it needs to be power-cycled to wake up.
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A couple of other behaviours I have observed now that may be useful for
figuring this one out:
1. When this monitor (Benq EX2780Q) goes to standby, it stops showing
signs of life on the signal line. This manifests as it disappearing
completely from the system, including the sound output and the
@koba,
Yes. Even if I disconnect everything but the monitor from TB16 and the
remaining USB-Cs on the laptop, keep the laptop lid open and use the built-in
kb/touchpad to lock/unlock the screen, it triggers about 1 in 3 times. With the
lid open, the laptop screen wakes up, but the external
@koba, with everything removed there is no ACPI error on plugging the
dock back in. However, if I start plugging external devices back into
the dock after it has registered with the system, the USB reset loop
behaviour is still exactly the same as in the original post.
In the attached log, I
@koba,
5.12 logs attached.
It was triggered a few times during boot, but I checked dmesg before
locking the screen and triggering the issue - it was at timestamp
20:18:43, so the lines you are interested in will be shortly after that.
** Attachment added: "kern-5.12-generic.log"
I should add that on 5.12 there is no USB reset loop observed in my
original post; USB devices attached to the dock just don't work at all
when re-plugging in the dock, even sporadically. After re-plugging in
the dock, the built-in laptop keyboard works, but calling anything that
relies on
@koba, please find the logs attached for 5.12 with debug enabled as
instructed
** Attachment added: "kern-5.12-generic-acpi2.log"
https://bugs.launchpad.net/ubuntu/+source/linux-meta-oem-5.6/+bug/1922336/+attachment/5495268/+files/kern-5.12-generic-acpi2.log
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@Koba,
Not sure what you meant by that, could you elaborate? Do you want me to
send the laptop into s2idle suspend?
That is not necessary to trigger the issue; merely locking the screen or
letting the monitor go blank after a timeout triggers it, although it
may take a couple of attempts
@koba, I updated as soon as this BIOS was available. All of my testing
over the last few days was done on 1.7.1 already.
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@koba, if I understood you correctly, yes, ACPI errors still appear on
drm-tip. Actually, all hell broke loose on that kernel: after triggering
the issue, Bluetooth became unresponsive; calling sudo to edit
/etc/default/grub ended up hanging indefinitely; other applications
being launched were
@koba, please find it attached.
In this instance, it took several monitor power cycles and reopenings of
the lid for it to put output on the external monitor after logon, even
though it was clearly showing up in Display Settings.
** Attachment added: "kernel-1025.log"
@koba, please find them attached and thanks for looking into this.
** Attachment added: "boltctl-1922336.log"
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5494206/+files/boltctl-1922336.log
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@koba, please find it attached and thanks for looking into this.
In this instance, the lid was closed and the laptop suspended itself
after losing the monitor on logon (@100.856966)
** Attachment added: "kern-1922334.log"
** Attachment added: "fwupdmgr-1922336.log"
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5494207/+files/fwupdmgr-1922336.log
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The apport-collect run for this was actually perfect: the external
screen didn't wake for LUKS and didn't wake for the greeter afterwards,
so I had to get the laptop out of the stand and open the lid to be able
to finish booting. I hope the logs have captured all relevant
information.
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apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/1922334/+attachment/5484890/+files/acpidump.txt
** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/dell-sputnik/+bug/1922334/+attachment/5484889/+files/WifiSyslog.txt
** Changed in:
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** Attachment added: "WifiSyslog.txt"
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** Tags added: apport-collected focal
** Description changed:
I've recently upgraded my workhorse from XPS 9560 (2016) to a newer
generation XPS 9500 (2020) and ran into several things that feel like
regressions, but are probably related to hardware changes. This is one
apport information
** Attachment added: "Lspci-vt.txt"
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** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5484909/+files/WifiSyslog.txt
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** Tags added: apport-collected focal
** Description changed:
I've recently upgraded my workhorse from XPS 9560 (2016) to a newer
generation XPS 9500 (2020) and ran into several things that feel like
regressions, but are probably related to hardware changes. This is one
apport information
** Attachment added: "UdevDb.txt"
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** Also affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Also affects: linux-meta-oem-5.6 (Ubuntu)
Importance: Undecided
Status: New
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Kernel logs with the ACPI errors
** Attachment added: "usb-acpi-reset-loop.log"
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5483390/+files/usb-acpi-reset-loop.log
** Also affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Also affects:
I used to run into this regularly before and just recently ran into it
again with the TB16. Previously I had the same issue with a different
USB hub without a dock, occurring both on Windows and Linux Dell 5520
and Dell XPS 9560. Without the dock both systems were able to recover.
With the dock,
Same issue on XPS 9560, 8GB USB stick. Created in Rufus from
ubuntu-20.04-desktop-amd64.iso, both ISO and DD mode behave the same.
Can't install 20.04 as a result. No way to collect the logs, because the
laptop shuts down after disks checks and there is no interaction other
than Ctrl+C to cancel
Still seeing this on 5.0.8 mainline. Connecting a USB device after a few
hours results in this:
[17093.624705] usb 3-1.1: USB disconnect, device number 7
[17144.801167] usb 3-1.1: new high-speed USB device number 8 using xhci_hcd
[17145.201116] usb 3-1.1: New USB device found, idVendor=04e8,
Thanks for tipping me off. Support for 5.x kernels was added in
390.>=116 (legacy branch) and the 418.>=43 (bleeding edge) drivers, but
not to the current stable or any other branch, so it was failing for me.
Mainline 5.0.8 with 418.56 also works fine, so it's "just" the LTS
kernel branches that
Updating to 5.0.x does not fix it; it disables the nvidia driver because
that kernel version is not supported in non-bleeding edge drivers yet.
If you update to 5.0.x you will end up with nouveau/intel, depending on
your blacklisting setup.
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Started seeing something similar on Precision 5520 with TB16 dock after
a recent kernel update. The original 4.18 worked fine, but 4.18.0-16 and
4.18.0-17 are definitely affected, possibly some earlier ones too.
After a while, e.g. 2 hours of work, connecting a new device to the dock
causes the
Started seeing this again on nvidia-396.54 with 4.18.0-16 and 4.18.0-17,
possibly 4.18.0-15 - I don't recall having hot-plugged it on -15.
It's worse now as the system never recovers any of the displays after
hot-plugging and even after removing the dock following a hot-plug the
built-in laptop
@Slava, this ticket was specifically related to issues when using nvidia
drivers on machines with nvidia GPUs. If you are experiencing this on an
Intel-only machine, please raise a new one.
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We've reached February now and HWE kernel on 18.04.1 (4.18.0-14-generic)
with nvidia-390.77 works fine, no need for running mainline through
Ukuu.
** Changed in: dell-sputnik
Status: New => Fix Released
** Changed in: linux (Ubuntu)
Status: Confirmed => Fix Released
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@Christoph,
Your previous post referred to a different error. If i915 drm errors are
what you are actually getting please ignore me :)
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@Christoph,
That looks like an entirely different issue with different errors. You
should create a separate bug report for it.
** Tags added: bionic
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I can confirm this is fixed on the combination of:
- mainline kernel 4.18.16
- installed on 18.04 LTS via UKUU
- running nvidia 390.77
The issue still occurs on 4.15.0-36, which is the latest kernel
available in Bionic repositories. We won't be getting a "clean" 4.18
until HWE update in
This issue with being unable to load GuC blobs also affects xenial at
4.13.0-45 kernel (latest).
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https://bugs.launchpad.net/bugs/1728238
Title:
update-initramfs not
Different monitors used in #26, same monitors in all other cases.
Hopefully Bionic installer will be fixed in the .4 release and I will be
able to try it out.
Possibly helpful: I was trying out 4.15 kernels from xenial-proposed for
another ticket and the issue remains the same on 4.15. nVidia
At 6 iterations of ubuntu-17.04-server-amd64.img (4.2 gigs) I no longer
see the corruptions on both 4.13.0-38 and 4.15.0-13 from xenial-
proposed. Thanks!
** Tags removed: verification-needed-xenial
** Tags added: verification-done-xenial
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I did some additional testing to see if this is thunderbolt in general
or just the TB16. The issue does not occur when using external monitors
via HDMI + thunderbolt-to-HDMI connections directly on the laptop. It
looks like the issue is indeed specific to TB16.
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Spent this evening attempting to get Bionic to work with no success. The
installer crashes halfway (#1752535) so the only way to test is was to
hotswap nouveau for nvidia while running in a textmode VT from a
LiveUSB. To this end, prime-select is not working on Bionic, showing
"unknown" on "query"
5520 native resolution is 2160p, 9560 is 1080p. Both are configured to
run 1080p through GNOME settings.
I will try out Bionic tonight or latest Monday - don't have it at hand
at the moment.
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apport information
** Attachment added: "WifiSyslog.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065234/+files/WifiSyslog.txt
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Attachment removed: "WifiSyslog.txt"
apport information
** Attachment added: "PulseList.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065231/+files/PulseList.txt
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** Attachment added: "ProcEnviron.txt"
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Tested this on XPS 15 9560 (GTX 1050) and it does not have this problem,
hotplugging works fine on it. I was using this very setup - just plugged
the thunderbolt cable into a different laptop. Exact same drivers and
the same linux-firmware package from upstream (1.170) that I have
installed for
apport information
** Attachment added: "ProcInterrupts.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065229/+files/ProcInterrupts.txt
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apport information
** Attachment added: "ProcCpuinfoMinimal.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065227/+files/ProcCpuinfoMinimal.txt
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apport information
** Attachment added: "UdevDb.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065233/+files/UdevDb.txt
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apport information
** Attachment added: "JournalErrors.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065224/+files/JournalErrors.txt
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apport information
** Attachment added: "CurrentDmesg.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065222/+files/CurrentDmesg.txt
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apport information
** Attachment added: "ProcCpuinfo.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065226/+files/ProcCpuinfo.txt
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apport information
** Attachment added: "Lspci.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065225/+files/Lspci.txt
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https://bugs.launchpad.net/bugs/1752165
apport information
** Attachment added: "ProcModules.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065230/+files/ProcModules.txt
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apport information
** Attachment added: "IwConfig.txt"
https://bugs.launchpad.net/bugs/1752165/+attachment/5065223/+files/IwConfig.txt
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