Public bug reported:
I have an HP dw-1015nv laptop, with a realtek rtl8821ce
wireless/bluetooth card. After installing ubuntu, the system would
randomly freeze. The fan spun up to max and there was no response from
the keyboard or on the screen. I noticed that this issue stopped after
disabling WiFi. After doing some research i found out that creating a
file in /etc/modprobe.d/ called rtw88_pci.conf with the contents:
options rtw88_pci disable_aspm=1 , the problem stopped. Is there any way
to implement this by default? It might take new users a long time to
understand what is happening and they may be discouraged from using
ubuntu in the future.
uname -a
Linux HP-Laptop-15-dw1xxx 5.13.0-23-generic #23-Ubuntu SMP Fri Nov 26 11:41:15
UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
Distributor ID: Ubuntu
Description: Ubuntu 21.10
Release: 21.10
Codename: impish
ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: linux-image-5.13.0-23-generic 5.13.0-23.23
ProcVersionSignature: Ubuntu 5.13.0-23.23-generic 5.13.19
Uname: Linux 5.13.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mariosk 1457 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 11 13:12:27 2021
InstallationDate: Installed on 2021-12-10 (0 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: HP HP Laptop 15-dw1xxx
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-23-generic
root=UUID=42675131-6ed1-45be-b3aa-736d2fe0d3be ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.13.0-23-generic N/A
linux-backports-modules-5.13.0-23-generic N/A
linux-firmware 1.201.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2021
dmi.bios.release: 15.53
dmi.bios.vendor: Insyde
dmi.bios.version: F.53
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 85F2
dmi.board.vendor: HP
dmi.board.version: 37.29
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 37.29
dmi.modalias:
dmi:bvnInsyde:bvrF.53:bd10/15/2021:br15.53:efr37.29:svnHP:pnHPLaptop15-dw1xxx:pvrType1ProductConfigId:rvnHP:rn85F2:rvr37.29:cvnHP:ct10:cvrChassisVersion:sku2E7F7EA#AB7:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-dw1xxx
dmi.product.sku: 2E7F7EA#AB7
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug impish package-from-proposed realtek rtw88
rtw88-8821ce rtw88-pci wifi
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1954565
Title:
rtw88_pci causes system to freeze with rtl8821ce wireless card
Status in linux package in Ubuntu:
New
Bug description:
I have an HP dw-1015nv laptop, with a realtek rtl8821ce
wireless/bluetooth card. After installing ubuntu, the system would
randomly freeze. The fan spun up to max and there was no response from
the keyboard or on the screen. I noticed that this issue stopped after
disabling WiFi. After doing some research i found out that creating a
file in /etc/modprobe.d/ called rtw88_pci.conf with the contents:
options rtw88_pci disable_aspm=1 , the problem stopped. Is there any
way to implement this by default? It might take new users a long time
to understand what is happening and they may be discouraged from using
ubuntu in the future.
uname -a
Linux HP-Laptop-15-dw1xxx 5.13.0-23-generic #23-Ubuntu SMP Fri Nov 26
11:41:15 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
Distributor ID: Ubuntu
Description: Ubuntu 21.10
Release: 21.10
Codename: impish
ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: linux-image-5.13.0-23-generic 5.13.0-23.23
ProcVersionSignature: Ubuntu 5.13.0-23.23-generic 5.13.19
Uname: Linux 5.13.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mariosk 1457 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 11 13:12:27 2021
InstallationDate: Installed on 2021-12-10 (0 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: HP HP Laptop 15-dw1xxx
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-23-generic
root=UUID=42675131-6ed1-45be-b3aa-736d2fe0d3be ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.13.0-23-generic N/A
linux-backports-modules-5.13.0-23-generic N/A
linux-firmware 1.201.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2021
dmi.bios.release: 15.53
dmi.bios.vendor: Insyde
dmi.bios.version: F.53
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 85F2
dmi.board.vendor: HP
dmi.board.version: 37.29
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 37.29
dmi.modalias:
dmi:bvnInsyde:bvrF.53:bd10/15/2021:br15.53:efr37.29:svnHP:pnHPLaptop15-dw1xxx:pvrType1ProductConfigId:rvnHP:rn85F2:rvr37.29:cvnHP:ct10:cvrChassisVersion:sku2E7F7EA#AB7:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-dw1xxx
dmi.product.sku: 2E7F7EA#AB7
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
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