Yesterday Dell released BIOS version 1.5.1 which fixes all ACPI, USB... issues
I observed.
You could give it a try.
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Title:
No USB
@Mario,
Yea, it might be a hardware problem..
@Joseph
Good to know. So I'll close this issue then ;)
** Changed in: linux (Ubuntu)
Status: Confirmed => Invalid
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http
Hey Kai-Heng, You're right, that was the issue for USB - I was focused
on TB settings :(
I don't understand how I managed to install the OS via USB in this case.
Thanks for finding it though!
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There's a lot of reports of failures when using dongles with that chip.
Some people have had success when switching to HDMI cables with better
shielding.
On Fri, Feb 2, 2018, 01:40 Kai-Heng Feng
wrote:
> @Mario,
>
> The device I mentioned is a USB Type-C to HDMI UHD dongle, it uses a NXP
> PTN50
@Mario,
The device I mentioned is a USB Type-C to HDMI UHD dongle, it uses a NXP
PTN5002 inside:
T: Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 2.01 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1fc9 ProdID=5002 Rev=01.00
S: Manufacturer=NXP
S: Product=PT
Okay, I guess you unchecked "Enable External USB Port" in BIOS. I can
see similar dmesg if it's unchecked.
It's in BIOS "Settings" -> "System Configuration" -> "USB
Configuration".
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Hi Kai-Heng,
For me, the DP shows exactly the same behavior as the TB3 ports, which
is why I think all the issues are related in my case.
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@Joseph
The Type-C port (the one with Display port icon) should work out of the box.
At least it works on the XPS 9370 here.
@Mario
I am not talking about lag, mine is like a GPE event storm slow the whole
machine down.
I'll dig further and see if I can find anything.
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@Joseph,
Hmm, OK. So you may already know this but USB and Thunderbolt devices
are handled differently. I would treat these as two distinct separate
issues.
Do you have any TBT devices that are not eGPU? It would be good to know
if the problems are specific to eGPU.
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@Mario,
I've not done the upgrade yet but I can confirm I've already tried all
ports on the laptop and they all behave in exactly the same way.
I've tried several USB storage devices, a USB eth NIC and 2 different
TB3 GFX enclosures.
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@Joseph,
After you upgrade NVM if you can still reproduct can you please share
more information on which USB-C (non TBT devices) and which TBT devices
you are testing with?
Also for the ones that are not TBT can you please try them in the other
USB-C ports? As Kai Heng mentioned the XPS 9370 doe
I wouldn't recommend to waste time investigating the lag mentioned in the
past few comments.
Due to the way that Thunderbolt works while enumerating in BIOS assist mode
(also known as legacy mode) I would expect a small lag like that. In native
mode the enumeration is handled by the OS ACPI hotplu
Hi Kai-Heng and Mario, I'll try the update when I have a moment.
Yes, I get a ~1 second freeze and I plug anything or take it out.
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T
Overhead of acpi_os_read_port() skyrocketing in perf.
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Title:
No USB support for Dell XPS 13 9370 running Bionic 18.04
Status in li
Do you feel the sluggishness when the device gets plugged into TBT port?
I can hardly type anything.
Interestingly, I don't see any spike in /proc/interrupts.
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Upgrade the TBT NVM to 28.0.
I can observe the same symptom on *some* USB Type-C devices get plugged to TBT
port.
Plug the same device to the non-TBT port, it works correctly.
** Changed in: linux (Ubuntu)
Assignee: (unassigned) => Kai-Heng Feng (kaihengfeng)
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Actually here you go:
https://fwupd.org/downloads/2ab30ba0769a84029af4e055270444f9391c71c8-3H3DP_NVM28.00.cab
See if that helps.
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Titl
OK so that's an older Thunderbolt NVM. It wouldn't hurt to upgrade to
the latest to see if it helps.
Unfortunately it's not yet on LVFS yet, but if you want to try to build it and
flash it yourself here are the pieces you need:
http://www.dell.com/support/home/us/en/04/drivers/driversdetails?dri
Without anything plugged in:
Intel AMT (unprovisioned)
DeviceId: 088df415cdee883ec89563e41e6d495924250174
Guid: 2800f812-b7b4-2d4b-aca8-46e0ff65814c
Summary: Hardware and firmware technology for remote out-of-band
management
Plugin: am
Thanks for sharing. It looks like you're on latest BIOS and thunderbolt
controller isn't running in native mode.
Can you also share fwupdmgr get-devices output with a Thunderbolt device
plugged in?
On Tue, Jan 30, 2018, 08:05 Joseph Borg <1745...@bugs.launchpad.net>
wrote:
> Ciao Marino,
>
> Yes
To add, with it plugged in from boot deosn't work either.
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Title:
No USB support for Dell XPS 13 9370 running Bionic 18.04
Status i
Ciao Marino,
Yes, it's the same with 4.13 and 4.15.
I've attached the output of fwupd.
I've disabled the security in BIOS. I've looked into doing the
/sys/bus/thunderbolt auth trick, but the device does't appear in there.
I'll try the reboot with the device and let you know.
Grazie!
** Attac
A few questions:
1)It looks like you did test 4.15 final correct? This happens identically
with both 4.13 and 4.15?
2) Can you please install fwupd from proposed and start fwupd in verbose
mode and share the output?
/use/lib/fwupd/fwupd -v
3) did you try changing thunderbolt security levels aft
Is that something I can try to fix? (I'm a bit lost at this level of
Kernel)
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Title:
No USB support for Dell XPS 13 9370 running Bio
I have XPS 9370 at hand, I'll keep you posted.
Can you try upgrade BIOS and TBT NVM to latest version first?
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Title:
No USB support
Also I am wondering if this is the culprit:
[ 111.408064] ACPI Error: [SPRT] Namespace lookup failure, AE_ALREADY_EXISTS
(20170831/dswload2-346)
[ 111.408078] No Local Variables are initialized for Method [XTBT]
[ 111.408080] Initialized Arguments for Method [XTBT]: (2 arguments defined
for
The error log from comment #4:
Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: xHCI host controller not
responding, assume dead
Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: Host halt failed, -19
Jan 29 22:45:38 mia kernel: xhci_hcd :39:00.0: Host not accessible, reset
failed.
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Hi Kai-Heng,
Thanks, I'm afraid I'd already disabled it, so isn't the issue. Here is
dmesg output after inserting and removing a USB memory stick.
** Attachment added: "dmesg.out"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1745747/+attachment/5045480/+files/dmesg.out
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Please try disable thunderbolt security in BIOS menu.
If the issue still happens, please attach full dmesg.
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Title:
No USB support
Done, still no joy :( Thanks.
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Title:
No USB support for Dell XPS 13 9370 running Bionic 18.04
Status in linux package in Ubuntu:
apport information
** Tags removed: artful bot-comment
** Tags added: kernel-bug-exists-upstream
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
** Tags added: apport-collected bionic wayland-session
** Description changed:
I recently received an XPS 13 9370. After takin
Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.15 kernel[0].
If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.
If the mainline kernel does not fix t
** Package changed: ubuntu => linux (Ubuntu)
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Title:
No USB support for Dell XPS 13 9370 running Bionic 18.04
Status in linux packa
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