This change was made by a bot.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1758463
Title:
DVD drive works under Win dows 10 but not Ubuntu 17.10
Status in linux package in Ubuntu:
Confirmed
Bug description:
Drive does not mount when any supported media type is inserted and is
unusable. Older drive(NEC DVD+/-RW ND-6650A) with newer motherboard
(Z370N-WIFI).
greg@greg-Z370N-WIFI:~$ dmesg |grep -i ata3
[ 0.660472] ata3: SATA max UDMA/133 abar m2048@0xf724b000 port 0xf724b200
irq 129
[ 0.980029] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 0.983555] ata3.00: ATAPI: _NEC DVD+/-RW ND-6650A, 103D, max UDMA/33
[ 0.983556] ata3.00: applying bridge limits
[ 0.990656] ata3.00: configured for UDMA/33
[ 6.112005] ata3.00: qc timeout (cmd 0xa0)
[ 6.116004] ata3.00: TEST_UNIT_READY failed (err_mask=0x4)
[ 6.432011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 6.442649] ata3.00: configured for UDMA/33
[ 11.488004] ata3.00: qc timeout (cmd 0xa0)
[ 11.488008] ata3.00: TEST_UNIT_READY failed (err_mask=0x4)
[ 11.488009] ata3: limiting SATA link speed to 1.5 Gbps
[ 11.488010] ata3.00: limiting speed to UDMA/33:PIO3
[ 11.804011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[ 11.814638] ata3.00: configured for UDMA/33
[ 16.864003] ata3.00: qc timeout (cmd 0xa0)
[ 16.864007] ata3.00: TEST_UNIT_READY failed (err_mask=0x4)
[ 16.864008] ata3.00: disabled
[ 16.868004] ata3: hard resetting link
[ 17.184011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[ 17.184014] ata3: EH complete
greg@greg-Z370N-WIFI:~$
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-37-generic 4.13.0-37.42
ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13
Uname: Linux 4.13.0-37-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: greg 1651 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 23 17:17:43 2018
GvfsMonitorError:
This tool has been deprecated, use 'gio mount' instead.
See 'gio help mount' for more info.
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=c0e62877-bafa-4694-b2c3-8f4f2e1df82f
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2018-03-17 (6 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64
(20180228)
MachineType: Gigabyte Technology Co., Ltd. Z370N WIFI
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-37-generic.efi.signed
root=UUID=4b0ef4f1-040a-46c5-af19-f012da1ef057 ro quiet splash acpi=off
i915.alpha_support=1 vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-37-generic N/A
linux-backports-modules-4.13.0-37-generic N/A
linux-firmware 1.169.3
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
17:18:20.743: The udisks-daemon is running (name-owner :1.2).
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/09/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F2
dmi.board.asset.tag: Default string
dmi.board.name: Z370N WIFI-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF2:bd11/09/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370NWIFI:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370NWIFI-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: Z370N WIFI
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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