Public bug reported: The touchpad doesn't work after installing Ubuntu 18.04.1 on a new Lenovo ThinkPad X1 Carbon laptop. I see log messages like these repeatedly:
``` Sep 27 15:41:17 jik-x1 kernel: [ 3.824013] psmouse serio2: Failed to reset mouse on synaptics-pt/serio0 Sep 27 15:41:17 jik-x1 kernel: [ 9.388812] psmouse serio2: Failed to enable mouse on synaptics-pt/serio0 Sep 27 15:41:30 jik-x1 kernel: [ 33.124787] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.126159] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.127437] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.132428] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.133608] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.133613] psmouse serio1: issuing reconnect request ``` I also saw this on boot: ``` Sep 27 14:00:29 jik-x1 kernel: [ 3.405390] psmouse serio1: synaptics: Your touchpad (PNP: LEN0091 PNP0f13) says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to linux-in...@vger.kernel.org. ``` The touchpad works for a second or two after it is reset and then stops working again. There are other bugs about this (e.g., https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723986) but they claim the issue is fixed. To fix this I had to: 1. Remove `blacklist i2c_i801` from `/etc/modprobe.d/blacklist.conf`. 2. Update my initramfs after doing so. 3. Add `psmouse.synaptics_intertouch=1` to `GRUB_CMDLINE_LINUX_DEFAULT` in `/etc/default/grub`. 4. Update my grub configuration after doing so. 5. Reboot. Neither of these fixes by itself was sufficient. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-34-generic 4.15.0-34.37 ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Uname: Linux 4.15.0-34-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: jik 4438 F.... pulseaudio /dev/snd/controlC1: jik 4438 F.... pulseaudio /dev/snd/controlC0: jik 4438 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Sep 27 17:06:49 2018 HibernationDevice: RESUME=UUID=809b24c2-f7bc-493e-97dc-02bd6293d3bc InstallationDate: Installed on 2018-09-27 (0 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: LENOVO 20KHCTO1WW ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-34-generic root=/dev/mapper/vgencrypted-lvencryptedroot ro quiet splash psmouse.synaptics_intertouch=1 vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-34-generic N/A linux-backports-modules-4.15.0-34-generic N/A linux-firmware 1.173.1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/31/2018 dmi.bios.vendor: LENOVO dmi.bios.version: N23ET55W (1.30 ) dmi.board.asset.tag: Not Available dmi.board.name: 20KHCTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40709 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN23ET55W(1.30):bd08/31/2018:svnLENOVO:pn20KHCTO1WW:pvrThinkPadX1Carbon6th:rvnLENOVO:rn20KHCTO1WW:rvrSDK0J40709WIN:cvnLENOVO:ct10:cvrNone: dmi.product.family: ThinkPad X1 Carbon 6th dmi.product.name: 20KHCTO1WW dmi.product.version: ThinkPad X1 Carbon 6th dmi.sys.vendor: LENOVO ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1794876 Title: Touchpad doesn't work out-of-the-box in Ubuntu 18.04.1 with ThinkPad X1 carbon Status in linux package in Ubuntu: New Bug description: The touchpad doesn't work after installing Ubuntu 18.04.1 on a new Lenovo ThinkPad X1 Carbon laptop. I see log messages like these repeatedly: ``` Sep 27 15:41:17 jik-x1 kernel: [ 3.824013] psmouse serio2: Failed to reset mouse on synaptics-pt/serio0 Sep 27 15:41:17 jik-x1 kernel: [ 9.388812] psmouse serio2: Failed to enable mouse on synaptics-pt/serio0 Sep 27 15:41:30 jik-x1 kernel: [ 33.124787] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.126159] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.127437] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.132428] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.133608] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1 Sep 27 15:41:30 jik-x1 kernel: [ 33.133613] psmouse serio1: issuing reconnect request ``` I also saw this on boot: ``` Sep 27 14:00:29 jik-x1 kernel: [ 3.405390] psmouse serio1: synaptics: Your touchpad (PNP: LEN0091 PNP0f13) says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to linux-in...@vger.kernel.org. ``` The touchpad works for a second or two after it is reset and then stops working again. There are other bugs about this (e.g., https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723986) but they claim the issue is fixed. To fix this I had to: 1. Remove `blacklist i2c_i801` from `/etc/modprobe.d/blacklist.conf`. 2. Update my initramfs after doing so. 3. Add `psmouse.synaptics_intertouch=1` to `GRUB_CMDLINE_LINUX_DEFAULT` in `/etc/default/grub`. 4. Update my grub configuration after doing so. 5. Reboot. Neither of these fixes by itself was sufficient. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-34-generic 4.15.0-34.37 ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Uname: Linux 4.15.0-34-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: jik 4438 F.... pulseaudio /dev/snd/controlC1: jik 4438 F.... pulseaudio /dev/snd/controlC0: jik 4438 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Sep 27 17:06:49 2018 HibernationDevice: RESUME=UUID=809b24c2-f7bc-493e-97dc-02bd6293d3bc InstallationDate: Installed on 2018-09-27 (0 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: LENOVO 20KHCTO1WW ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-34-generic root=/dev/mapper/vgencrypted-lvencryptedroot ro quiet splash psmouse.synaptics_intertouch=1 vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-34-generic N/A linux-backports-modules-4.15.0-34-generic N/A linux-firmware 1.173.1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/31/2018 dmi.bios.vendor: LENOVO dmi.bios.version: N23ET55W (1.30 ) dmi.board.asset.tag: Not Available dmi.board.name: 20KHCTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40709 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN23ET55W(1.30):bd08/31/2018:svnLENOVO:pn20KHCTO1WW:pvrThinkPadX1Carbon6th:rvnLENOVO:rn20KHCTO1WW:rvrSDK0J40709WIN:cvnLENOVO:ct10:cvrNone: dmi.product.family: ThinkPad X1 Carbon 6th dmi.product.name: 20KHCTO1WW dmi.product.version: ThinkPad X1 Carbon 6th dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1794876/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
