This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1850702 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp