You have been subscribed to a public bug:
Release: 19.10
Xorg Version: 1:7.7_19ubuntu12
Problem:
After powering on my computer, grub's menu shows the options for
starting Ubuntu, advanced Ubuntu options, etc. If I have my bluetooth
mouse receiver plugged into the usb port, the menu freezes and a hard
reboot is necessary as I cannot move my cursor; however, this continues
only as long as the receiver is plugged in. Once it is removed and a
hard reboot is done (reboot necessary to unfreeze), the menu allows me
to select "Ubuntu" and access the OS. Plugging back in in the OS lets me
use the mouse without problem, but relapses if I restart/shut down.
Environment Details:
New HP Spectre x360, 15-inch, freshly wiped from Windows 10 Home and
installed with Ubuntu 19.10 Eoan Ermine after failing to dual-boot. My
boot order in HP's bios is by usb drive first followed by the system
boot option, the order of which does not seem to have an effect on the
problem. The mouse is a Jelly Comb 2.4GHz wireless rechargeable mouse
(not sure if important).
There is no legacy mode, and safeboot is currently disabled; however,
the parity of the option has not affected the problem. The mouse is
solely what seems to cause the issue. I plan on testing with other USB
dongles for debugging if you want more data on if it's all wireless
mice, all usb dongles or what have you.
Steps to replicate:
0 Put wireless mouse receiver in USB slot (Spectre has only 1 so test all of
them)
1 Turn on computer with ubuntu
2 Try to select any option on the grub menu. Should be frozen and unresponsive
3 Unplugging mouse should not affect frozen state
4 Restart computer with free USB slots
5 Grub should be responsive
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.3b.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/0000:3b:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57
CDT 2019
GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2)
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 3 01:51:02 2020
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
DkmsStatus:
nvidia, 435.21, 5.3.0-18-generic, x86_64: installed
nvidia, 435.21, 5.3.0-24-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: This is the first time
GraphicsCard:
Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:863f]
Subsystem: Hewlett-Packard Company GP108M [GeForce MX250] [103c:863f]
InstallationDate: Installed on 2020-01-03 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: HP HP Spectre x360 Convertible 15t-df100
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/25/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 863F
dmi.board.vendor: HP
dmi.board.version: 54.13
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.10:bd07/25/2019:svnHP:pnHPSpectrex360Convertible15t-df100:pvr:rvnHP:rn863F:rvr54.13:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15t-df100
dmi.product.sku: 5ZV31AV
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan freeze ubuntu
--
System freeze with bluetooth mouse plugin, 19.10
https://bugs.launchpad.net/bugs/1858181
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