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Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug. I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1877207 Title: HDMI monitor Status in linux package in Ubuntu: Confirmed Bug description: I've Ubuntu 20 EOAN installed on a Toshiba Satellite laptop. I have connected an external monitor screen connected to the laptop through the HDMI laptop's output. The external monitor only works when I go into the BIOS and select HDMI. However the laptop monitor does not work simultaneously. The internal monitor only works when I go into the BIOS and select System Monitor. However the HDMI monitor does not work simultaneously. This is the output of the xrandr command when the HDMI is enabled in the BIOS: wasadmin@SATELLITE-L50D-B:~$ xrandr -q xrandr: Failed to get size of gamma for output default Screen 0: minimum 1280 x 1024, current 1280 x 1024, maximum 1280 x 1024 default connected primary 1280x1024+0+0 0mm x 0mm 1280x1024 77.00* wasadmin@SATELLITE-L50D-B:~$ This is the output of the xrandr command when the system monitor is enabled in the BIOS: wasadmin@SATELLITE-L50D-B:/usr/share/X11/xorg.conf.d$ xrandr -q xrandr: Failed to get size of gamma for output default Screen 0: minimum 1366 x 768, current 1366 x 768, maximum 1366 x 768 default connected 1366x768+0+0 0mm x 0mm 1366x768 76.00* I cannot see any HDMI in the output even when the HDMI BIOS is enabled in the BIOS. Can you help? ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: linux-image-5.3.0-51-generic 5.3.0-51.44 ProcVersionSignature: Ubuntu 5.3.0-51.44-generic 5.3.18 Uname: Linux 5.3.0-51-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.11-0ubuntu8.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: wasadmin 2256 F.... pulseaudio /dev/snd/controlC0: wasadmin 2256 F.... pulseaudio CurrentDesktop: i3 Date: Thu May 7 01:10:42 2020 HibernationDevice: RESUME=UUID=1833fa7f-c817-4684-b649-9d1f783f16b0 InstallationDate: Installed on 2016-11-27 (1256 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) MachineType: TOSHIBA SATELLITE L50D-B ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-51-generic root=UUID=2386309d-c064-4963-859a-edd0e44e3a91 ro quiet splash nomodeset vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-5.3.0-51-generic N/A linux-backports-modules-5.3.0-51-generic N/A linux-firmware 1.183.5 SourcePackage: linux UpgradeStatus: Upgraded to eoan on 2020-04-26 (10 days ago) dmi.bios.date: 12/11/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: 1.60 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: Larne dmi.board.vendor: AMD dmi.board.version: Base Board Version dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis Manufacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvr1.60:bd12/11/2014:svnTOSHIBA:pnSATELLITEL50D-B:pvrPSKULE-05800QEN:rvnAMD:rnLarne:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: dmi.product.family: Mullins dmi.product.name: SATELLITE L50D-B dmi.product.sku: 123456789 dmi.product.version: PSKULE-05800QEN dmi.sys.vendor: TOSHIBA modified.conffile..etc.default.apport: # set this to 0 to disable apport, or to 1 to enable it # you can temporarily override this with # sudo service apport start force_start=1 enabled=0 mtime.conffile..etc.default.apport: 2020-04-04T16:01:59.206539 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1877207/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
