** Summary changed:
- [LapBook Pro] Touchpad sometimes does not work when machine is restarted
+ LapBook Pro touchpad (HTIX5288:00) sometimes does not work when machine is
restarted
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One more might be related bug 1810130.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarte
apport information
** Tags added: apport-collected
** Description changed:
Touchpad completely ceases to work sometimes upon startup / restart.
When this happens, I have to plug in an external mouse to navigate as
touchpad is not even recognised as a device when I use xinput command in
t
I ran sudo apport-collect 1884288 and got the following in the terminal:
dpkg-query: no packages found matching linux
This was followed by a problem report GUI where I selected "send problem
report"
Is this saved somewhere on my machine so I can upload it to here or
would you have access to the
Apologies, just realised that it is sent here, please excuse my lack of
experience with reporting of bugs.
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Title:
LapBook Pro touch
btw, I would also recommend you to try BIOS update if available.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work
[2.106803] hid-generic 0018:0911:5288.0001: unknown main item tag 0x0
[2.106813] hid-generic 0018:0911:5288.0001: unknown main item tag 0x0
[2.106822] hid-generic 0018:0911:5288.0001: unknown main item tag 0x0
[2.106831] hid-generic 0018:0911:5288.0001: unknown main item tag 0x0
[
I appended the kernel boot parameters and touchpad is working again,
hopefully that was the solution.
Please find attached journal.txt
** Attachment added: "journal.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+attachment/5387197/+files/journal.txt
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It's not. They're for turning on debug messages only. You might still
need BIOS update if possible.
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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http
Ok, thanks. Is a BIOS update the only real solution to this issue? In
the event where this may not be possible, is there another possible
solution?
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Hi. I have the same problem as this user and I would like to know if it
has been solved. I have to add that I don't know why it doesn't give an
error in Windows, but it does with Ubuntu, in my case, Kubuntu.
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@Califa101, I raised a ticket on 26/06/2020 with Chuwi to obtain an
update for my BIOS, I haven't received a reply yet so I am not sure if
this is something that Chuwi will issue us with or if it will actually
solve the problem.
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I would also like to add that my BIOS is from the year 2019, so I do not think
it is outdated. My BIOS is as follows: APTIO SETUP UTILITY 2.20.1270.
I have also enabled the TOUCHPAD option in the BIOS which was disabled
(attachment). And the TOUCHPAD still doesn't work on (K) Ubuntu. I suppose if
@Califa101, I can also confirm that my BIOS is from 2019.
I do not have a partition set up on my laptop, I completely removed
Windows from it when installing Ubuntu, so unfortunately I will not be
able to test this.
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Do not worry @Ian Hand. But as an important fact and for the record in
this post, comment on what I said earlier, with Windows the touchpad
works, in case someone is interested in having it present to try to give
a solution. I know that there are many of us affected by this problem,
even if they do
Surfing the net, I have seen this that could be the solution. I have
been seeing it but it escapes my meager knowledge. Try to see if you are
lucky and if you succeed, I would appreciate it if you would contact me.
Thank you.
Link: https://unix.stackexchange.com/questions/512280/chuwi-lapbook-
air
@Califa101, that unix.exchange.com question looks very promising, I will
have a look at it over the next day or two and see if I can get
somewhere with it.
In the meantime, it would be great if one of the programmers and/or
developers that have already assisted with this bug could have a look at
t
I hope so.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
Status in linux package i
@Califa101, that potential solution from the unix exchange is for a fix
where touchpad seems to stop working on battery mode but works when
charger is plugged in. I can confirm that this is not my issue, touchpad
can stop working upon restart regardless of being plugged in or not.
As of last resta
I updated the keyboard and mouse configuration to "Enabled" in the BIOS
as opposed to the default "Auto". Results looked promising with 4
restarts but then touchpad failed on the fifth.
I restarted again and it's working. The random pattern of the issue is
frustrating to say the least.
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You re
Have you tried installing Ubuntu or any other flavor (eg Kubunutu;
Lubuntu etc) on another computer with touchpad? I ask you because I have
two more computers, an older ASUS model and a XIAOMI Mi NOTEBOOK AIR
PRO, and the touchpad works correctly for both of them.
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@Califa101, yes, I have Ubuntu 20.04 also running on a much older
Samsung laptop, no issues with touchpad. It appears to be specific to
the Chuwi LapBook Pro laptop and whatever way it is configured. I am
just not sure if a BIOS update exists as you correctly pointed out that
the BIOS dates from 20
This link https://bbs.archlinux.org/viewtopic.php?id=231540 although
dated from 2018 appears to be a similar issue, but what is interesting
is the comment at the very bottom of the page regarding a possible
signal integrity issue. What's more interesting is that those who have
dual boots / partitio
I mean absolutely no disrespect by my last comment in reference to
Windows, I truly love Ubuntu and Open Source projects in general, this
is just an unfortunate issue that I hope I will be able to find a
solution to.
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I apologize but I have translated the last question into Spanish and I
do not understand it, I do not know if it will be that it also needs an
update to GOOGLE TRANSLATOR :). I beg you to ask me those same questions
again. Thank you.
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Don't worry, friend. It didn't bother me at all. I have Windows
installed because the PC is also used by my wife and daughter, but I
only use Kubuntu.
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No worries Califa, I was basically saying that it looks like a signal
integrity issue where there are errors with reading the touchpad driver
when laptop is starting up after a restart or shutdown.
An older bug issue on another forum seemed to have come across this, in
both Arch Linux and Ubuntu:
I tell you several things:
1. Have you tried putting this line in the GRUB file?:
GRUB_CMDLINE_LINUX = 'i8042.nopnp pci = noaer'
2. Next, you must update the GRUB.
3. I have verified that almost every time I update the GRUB the TOUCHPAD works,
but previously I must modify the GRUB file first. It s
Hi Califa, thank you for your suggestion. Unfortunately this has not
solved my problem. I tried a reboot after updating GRUB file and
touchpad gone again. This is what the GRUB looks like now:
GRUB_DEFAULT=0
GRUB_TIMEOUT_STYLE=hidden
GRUB_TIMEOUT=0
GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null
Yes, I understand you.
Okay. As for the GRUB, as I was saying, I modify anything in this file, a
simple line with # in front, or anything else simple, I update and TOUCHPAD
works for me almost always ... Paranormal phenomena? :-).
Let's hope someone enlightens us. In the meantime, and if I want t
I think it is best to leave the status of this bug as confirmed as we
have provided enough information to identify the problem, as decided by
@You-Sheng Yang. This status is also the precursor to "In Progress",
meaning that hopefully a developer will pick up on this and work on a
solution.
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I think I have modified those options by mistake. Sorry. If you don't
mind, set the status options yourself as you see fit. Thank you.
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No worries, I just hope this can be looked into further by the
developers. I also have not had a reply from Chuwi regarding a potential
BIOS update, not sure how long of a wait to expect.
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Anyway, I would not mind staying in Windows, among other things, because
I have verified that the battery consumption is lower, which is
fundamental for the use of a laptop, especially if you are not going to
have the possibility to connect it to charge.
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Update from the laptop manufacturer [CHUWI] regarding BIOS update:
"Hello, it is recommended that you reinstall the factory single windows
system, we did not do any drivers and bios for Linux"
Looks like a BIOS update is out of the question.
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I did not want to anticipate the answer, but I imagined that they would answer
that.
So why does it sometimes work for me, as I told you earlier?
So, what do you think to do ?.
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Can you please attach acpidump?
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
Stat
If it's a file, I can't find it. Could you tell me where it is?
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work w
I have a doubt. CHUWI have responded to you saying that they have not
made any driver for our laptop in Linux. But can those drivers be made
by Ubuntu or Linux developers, or does CHUWI have to do it forcibly?
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Please note, that acpidata.dat dump was ran with the touchpad working,
should I run dump when touchpad is not working or does it matter?
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@Califa, also this:
https://wiki.ubuntu.com/Kernel/Reference/ACPITricksAndTips
Also, to address your doubt about CHUWI, I have also wondered exactly
what you are saying, perhaps this acpidump is the first step in the
right direction.
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@Kai-Heng Feng, please see acpidata.dat attached.
@Califa, please see https://sarata.com/manpages/acpidump.8.html
** Attachment added: "acpidata.dat"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+attachment/5389157/+files/acpidata.dat
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@Ian, all in all, what I have to do is find the acpidata.dat file and attach it
here, correct?
Sorry, but I don't understand what is the purpose of attaching this file. Will
the developers take it into account for something specific?
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Regardless of the above, watch the video at this link:
https://photos.app.goo.gl/uZeUekJXSKyVpdiW9
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Title:
LapBook Pro touchpad (HTI
@Califa, first run the following in terminal:
sudo apt-get update
sudo apt-get install acpi
Then followed by:
sudo acpidump > acpidata.dat
You will then find the .day file saved in your home folder.
I hope this will be of benefit to the developer(s) in trying to solve
our problem.
You have th
Apologies, I meant .dat
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
Status in li
Me from an error:
sudo acpidump > acpidata.dat
sudo: acpidump: command not found
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Title:
LapBook Pro touchpad (HTIX5288:00) someti
I have found the following article but it is in Spanish. I don't know if what
this article says you have already tried:
https://ubunlog.com/no-te-funciona-bien-el-touchpad-en-plasma-prueba-esto/
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I think I have already been able to solve it. Attach the file.
** Attachment added: "acpidata.dat"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+attachment/5389187/+files/acpidata.dat
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@Califa101, that ubunlog url ask you to install xserver-xorg-input-
synaptics, which in my opinion doesn't really relate to this issue.
@Ian Hand, please still attach a journal with debug parameters specified
in comment #47. The one your attached in comment #49 didn't have those
parameters enabled
Please test the kernel here:
https://people.canonical.com/~khfeng/lp1884288/
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes do
@Kai-Heng, Is my acpidata.dat file correct or do I have to configure it
with other parameters?
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Title:
LapBook Pro touchpad (HTIX528
The ACPI is correct however doesn't really help in our case.
Please give the test kernel a try.
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Title:
LapBook Pro touchpad (HTIX5
I am sorry to tell you that my knowledge is at the user level and I do
not know how to do what you indicate. If anyone could help me test the
kernel, I would appreciate it.
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@You-Sheng, please find journal attached.
This was my grub settings to run it, was this correct?
GRUB_DEFAULT=0
GRUB_TIMEOUT_STYLE=hidden
GRUB_TIMEOUT=0
GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian`
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash hid.debug=1 i2c-hid.debug=1
log_buf_l
@Califa, please see steps in link to install kernel:
https://itsfoss.com/install-deb-files-ubuntu/
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Title:
LapBook Pro touchpad (HT
@Kai-Heng, I installed your kernel files one by one using gdebi and ran
sudo reboot, is that enough to change kernel? Please see most recent
journal log after kernel install.
** Attachment added: "journal.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+attachment/5389446/+fi
And please do a cold boot, and then test reboot. Both cold boot and
reboot need to use the kernel I compiled.
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Title:
LapBook Pro to
No, the kernel needs to be picked from GRUB.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is re
@Kai-Heng, please excuse my lack of knowledge and experience in dealing
with kernels, could you please tell me how to pick your kernel from
GRUB, thank you.
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https://askubuntu.com/questions/82140/how-can-i-boot-with-an-older-
kernel-version
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Title:
LapBook Pro touchpad (HTIX5288:00) someti
@Kai-Heng, I have my machine pointing to your kernel permanently and so
far so good with a cold reboot.
However, when I go to power it down or restart the machine hangs on the
logo screen, I have to hold down the power button to forcibly shut it
down. Is there something wrong with my GRUB? This is
sorry, I meant to type "hwmatch"
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
Sta
Can you please test the following kernel, which is 5.4 based.
https://people.canonical.com/~khfeng/lp1884288-2/
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LapBook Pro
@Kai-Heng, power off (cold boot) is back working but a restart still
hangs.
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LapBook Pro touchpad (HTIX5288:00) sometimes doe
that's with the 5.4 based kernel.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
St
@Kai-Heng, please see attached a more details relating to machine
hanging on restart, this was where I removed "quiet" in the grub to
display messages.
** Attachment added: "IMG_20200706_184801.jpg"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1884288/+attachment/5390247/+files/IMG_202
Thanks. Please test this one instead:
https://people.canonical.com/~khfeng/lp1884288-3/
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Title:
LapBook Pro touchpad (HTIX5288:00) s
@Kai-Heng, both power off and restart are now working with that latest
5.4 kernel you asked me to test.
error: can't find command 'hwmatch' still appears at the powering on
screen but I am not sure if this is important to the larger scheme of
things.
So far so good with the touchpad working both
Great, let's try it a day more or two.
I'll send the patch upstream once we are certain it's working.
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Title:
LapBook Pro touchpad (
@ Kai-Heng, that patch you say is to put it on for a next official
update?
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does
Not that soon. First, we need to be certain it fixes the issue. Then
I'll send the patch to upstream kernel, and after that we can backport
the patch to Ubuntu's kernel.
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http
And how long would we be talking about?
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restart
Can't say for sure. Please use the kernel I compiled for now.
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work whe
@Kai-Heng, unfortunately after a cold boot this afternoon the touchpad
is not working again. The machine was off for the best part of 15 hours.
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"Not working" right after boot? If it stops working in the middle of
usage, it's a different bug.
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Title:
LapBook Pro touchpad (HTIX
It's an all or nothing bug for my machine, if it doesn't work directly
after boot it will never spontaneously start working again in the middle
of a session.
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Likewise when it is working, it will never spontaneously stop working in
the middle of a session.
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Title:
LapBook Pro touchpad (HTIX
Not working directly after boot, this was always the issue, never in the
middle of usage.
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Title:
LapBook Pro touchpad (HTIX5288:00)
Hmm. Ok. Then my patch doesn't work.
Does a reboot from Windows to Linux always work?
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Title:
LapBook Pro touchpad (HTIX5288:00) so
I stripped my machine of Windows in favour of Ubuntu without a
partition, unfortunately I could not foresee this problem with the
touchpad.
@Califa may be able to answer your question as I think they still have
Windows on their machine.
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Tour kernel does seem to dramatically lower the chances of the touchpad
not working upon reboot if that makes any sense. The newer Ubuntu kernel
is very hit nad miss with the touchpad after reboot.
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Apologies, I meant Your
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Title:
LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
machine is restarted
Status in li
As I said earlier, when I start the laptop from scratch with Ubuntu for
the first time, sometimes the touchpad works. Instead, when it never
works is when I reboot.
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@Califa, yes, the same as me, but when you boot Windows the touchpad
works every time, yes?
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Title:
LapBook Pro touchpad (HTIX5288:0
@Kai-Heng, are there other potential workarounds that may help with
this? If you need any additional logs from me please don't hesitate to
ask.
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The holy grail here is obviously trying to crack what Windows is doing
in the background that has the touchpad working perfectly every time.
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UPDATE:
OK, so routing around some more articles about similar problems, I found
this:
https://askubuntu.com/questions/1041820/touchpad-not-working-on-
ubuntu-18-04
The first answer in the article gives me a partial solution where I can
get the touchpad back working again mid-session:
sudo rmmo
@Ian, Yes, yes, when I log in to Windows, I never have problems with the
touchpad, all the time the session in Windows lasts, the touchpad works
perfectly, without any problem.
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My last attempt, I am out of ideas to try:
https://people.canonical.com/~khfeng/lp1884288+last/
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Title:
LapBook Pro touchpad (HTIX52
@Kai-Heng, unfortunately that latest kernel you compiled has not solved
it, touchpad is dead with both a cold boot and restart.
Is there a way of running the following:
sudo rmmod i2c_hid
sudo modprobe i2c_hid
automatically at boot?
Apologies if this is what you were trying to do all this time.
Systemd oneshot service is a good way to achieve this.
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LapBook Pro touchpad (HTIX5288:00) sometimes does not work when
mac
@Kai-Heng, thanks. Just so I don't go and make a mistake along the way,
could you please forward me on a tutorial/blog page that gives a step by
step on how to set up Systemd oneshot. Thank you.
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For me I always use the manpage:
https://www.freedesktop.org/software/systemd/man/systemd.service.html
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https://bugs.launchpad.net/bugs/1884288
Title:
LapBook Pro touchpad
@Kai-Heng, thanks, much appreciated. I will configure this evening will
let you know how it goes.
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https://bugs.launchpad.net/bugs/1884288
Title:
LapBook Pro touchpad (HTIX
Why don't you use Windows until a definitive solution for Ubuntu comes
out and you get out of trouble?
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https://bugs.launchpad.net/bugs/1884288
Title:
LapBook Pro touchpad
@Califa, I left Windows behind a long time ago, I only use it at work
now due to it being on my work machine. It is a personal preference for
me to use Ubuntu. Yes, I could easily go back to Windows but I will not.
As I said before, I am not absolutely stuck as I have an external mouse.
I would rat
There won't be any "definitive solution" until Chuwi can push Hantick to
take a look on this issue.
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https://bugs.launchpad.net/bugs/1884288
Title:
LapBook Pro touchpad (HT
I understand you, @Ian, but you will have the problem when you have to
use the laptop without being able to support the mouse ...
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Tit
Okay. I have bad news to give you. I definitely think I'm going to return the
laptop. Today I have been using the touchpad in Windows for a long time (I use
the laptop almost always without a mouse) and it has several faults, although
it does not always do them: the cursor does not stop where I
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