apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1917624/+attachment/5474426/+files/CRDA.txt

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Title:
  no sound at all

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  1. 
  Description:  Ubuntu 20.04.2 LTS
  Release:      20.04

  2. 
  alsa-base 1.0.25+dfsg-0ubuntu5

  3. I hope can hear sound from my laptop speaker

  4. I can not hear any sound from my speaker
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', 
'/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', 
'/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D0c', 
'/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 20.04
  HibernationDevice: RESUME=UUID=a41d1dde-25d3-4612-9f49-5fbccfc5c9bb
  InstallationDate: Installed on 2017-08-15 (1301 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57de Realtek Semiconductor Corp. USB2.0 VGA UVC 
WebCam
   Bus 001 Device 004: ID 13d3:3423 IMC Networks 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X441SA
  Package: linux (not installed)
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-66-generic 
root=UUID=cf46127a-fce8-4b98-bb92-7431d2167216 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-66-generic N/A
   linux-backports-modules-5.4.0-66-generic  N/A
   linux-firmware                            1.187.9
  Tags:  focal
  Uname: Linux 5.4.0-66-generic x86_64
  UpgradeStatus: Upgraded to focal on 2021-02-11 (24 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/08/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X441SA.301
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X441SA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: X
  dmi.product.name: X441SA
  dmi.product.sku: ASUS-NotebookSKU
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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