Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread Chris Travers
On Wed, Feb 18, 2009 at 9:07 AM, David F. Skoll wrote: \ > It would completely fail. We don't issue any security-sensitive > messages over the IRC channel. And obviously, malicious users could > easily spoof messages. If we were to do this seriously, we'd have to > use a message bus with guaran

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread David F. Skoll
Chris Travers wrote: > Actually, I think it is a very elegant solution. However, I would > wonder about security issues in scaling up. It might work well for a > 10 person company, but what if you want to add security-sensitive > information over the messaging layer? It would completely fail.

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread Chris Travers
On Wed, Feb 18, 2009 at 8:03 AM, David F. Skoll wrote: > Paul Wrightson wrote: > >> Wow - Enterprise Service Bus via IRC! > > Hey, if it's good enough to control a botnet with a hundred thousand hosts, > it's good enough for a 10-person company. :-) Actually, I think it is a very elegant solution

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread David F. Skoll
Paul Wrightson wrote: > Wow - Enterprise Service Bus via IRC! Hey, if it's good enough to control a botnet with a hundred thousand hosts, it's good enough for a 10-person company. :-) > What is the overhead of supporting the IRC and robots? What do you mean by "overhead"? If you mean CPU or ne

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread Paul Wrightson
Wow - Enterprise Service Bus via IRC! What is the overhead of supporting the IRC and robots? Did you consider MQ or similar? Paul W David F. Skoll wrote: > sends a specially-formatted message on an internal IRC channel. > > On our desktops, we have robots listening on the IRC channel. When they

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread David F. Skoll
Ed W wrote: > I would love to see a bit more about how you integrated Asterisk and Sugar? When a call comes in, we make an system() call in the dialplan to a Perl script that looks up the Caller*ID in Sugar. If it finds an account, it sends a specially-formatted message on an internal IRC channe

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-18 Thread Ed W
David F. Skoll wrote: > shaker Khzym wrote: > > >> Thank you for your reply David. >> > > >> What tasks are available to you by integrating Ledgersmb with RT? >> > > Well, instead of posting a long explanation to the list, have a look > at these slides I made: > > http://media.skoll

Re: [Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-17 Thread David F. Skoll
shaker Khzym wrote: > Thank you for your reply David. > What tasks are available to you by integrating Ledgersmb with RT? Well, instead of posting a long explanation to the list, have a look at these slides I made: http://media.skoll.ca/asterisk-08.pdf The talk concentrates mostly on Asterisk

[Ledger-smb-devel] FW: Help Desk and Ledgersmb

2009-02-17 Thread shaker Khzym
Thank you for your reply David. What tasks are available to you by integrating Ledgersmb with RT? We are looking at something similar for tracking our customers and corresponding tickets. But we ultimately would like to generate an invoice from that ticket info. Any additional information