RE: [LegacyUG] Problem When Starting Legacy Program

Howland, This is a problem with the Windows Installer. Even though you may have either removed the Turbo Tax program from your machine or never installed it there is still an Installer configuration file on the machine that is starting the Installer when Legacy tries to open a common file used by

Re: [LegacyUG] Problem When Starting Legacy Program

Howland, There is a utility available from Microsoft to clean up Windows Installer remnants that can cause this issue. It is available here: http://support.microsoft.com/kb/290301 The page also includes instructions on how to use the cleanup utility. download and install the cleanup utility.