[LegacyUG] Billing

2023-12-01 Thread E. Nadeau
Good evening, An acquaintance shared with me a question about billing. She purchased Legacy about 2½ years ago using a credit card. Today she noticed that Legacy has just taken on her credit card, an amount equivalent to that of the initial purchase, without prior information, without request f

Re: [LegacyUG] Billing

2023-12-01 Thread John Bernacki
A long time ago, something similar was done to me by a My Heritage subscription. They used every dirty trick in the book. I live in Australia where there are no laws protecting people from vile companies like My Heritage who use “Dark Patterns” tricks etc. They own Legacy, so perhaps they are now s

Re: [LegacyUG] Billing

2023-12-01 Thread Cathy Pinner
Estelle, This is probably a webinar subscription. For some reason, some people don't get the email reminder that the subscription is due for renewal.  I think sometimes people don't even realise they bought a package for Legacy that included the webinar subscription. She can contact Sales if s