[LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Paula Ryburn
Anyone have this problem?  My update from within Legacy failed twice.  It says to go to the website & download.  Anyone else done that?  With success?  I'm worried that a partial update has occurred... will that be a problem for updating from the website? Thanks,   --Paula in Texas Researching:

Re: [LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Jairmie French
Paula, Do not worry about the partial download. When you download the update from our website it will do the full download and fix any problems. Sincerely, Jairmie Technical Support Legacy Family Tree Sign up for our genealogy webinars (free) or view past webinars at www.FamilyTreeWebinars.com

RE: [LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Michele/Support
Paula Ryburn [mailto:paula.ryb...@sbcglobal.net] Sent: Monday, May 19, 2014 1:37 PM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] 8.0.0.425 error updating ? Anyone have this problem? My update from within Legacy failed twice. It says to go to the website & download. Anyone else done tha

Re: [LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Brian/Support
The partial download will not cause a partial update. The whole file has to download before the installation of the update will start. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com On 19/05/2014 1:36 PM, Paula Ryburn wrote: > Anyone have t

Re: [LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Paula Ryburn
Sent: Monday, May 19, 2014 1:37 PM Subject: Re: [LegacyUG] 8.0.0.425 error updating ? The partial download will not cause a partial update. The whole file has to download before the installation of the update will start. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com

Re: [LegacyUG] 8.0.0.425 error updating ?

2014-05-19 Thread Brian/Support
That may be a carry over from the days when we had an update from the web option where the update was a smaller program that ran on your computer and downloaded individual files as needed from our website. In that method a failure to download one or more individual files could result in a partial u