Re: [LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread Cathy Pinner
CE Unless you've done a clean uninstall your Legacy9.lic file will still be in ...\Documents\Legacy Family Tree\_AppData\ folder Download the free standard version of Legacy and install it. You may need to disable your security software during the installation. Some security software is more

Re: [LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread Roberta Schwalm
No problem downloading at my end. On Wed, Jan 22, 2020 at 3:17 PM CE WOOD wrote: > I received the notice about upgrading ASAP, but Legacy 9 Deluxe won't > open! Downloading again would meaning paying again because I have no way to > find my ID number! > > ​CE > > -- > > LegacyUserGroup mailing

Re: [LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread Roberta Schwalm
I have Norton and downloaded the update without a problem. Roberta Schwalm On Wed, Jan 22, 2020 at 3:28 PM Ronald Plaisted wrote: > I downloaded the program again but norton data protection will not let me > intall. > > On Wed, Jan 22, 2020 at 1:17 PM CE WOOD wrote: > >> I received the notice

Re: [LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread Kathy Almquist
You can contact Legacy and get your number On Wed, Jan 22, 2020 at 1:28 PM Ronald Plaisted wrote: > I downloaded the program again but norton data protection will not let me > intall. > > On Wed, Jan 22, 2020 at 1:17 PM CE WOOD wrote: > >> I received the notice about upgrading ASAP, but

Re: [LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread Ronald Plaisted
I downloaded the program again but norton data protection will not let me intall. On Wed, Jan 22, 2020 at 1:17 PM CE WOOD wrote: > I received the notice about upgrading ASAP, but Legacy 9 Deluxe won't > open! Downloading again would meaning paying again because I have no way to > find my ID

[LegacyUG] Legacy 9 won't open = can't upgrade

2020-01-22 Thread CE WOOD
I received the notice about upgrading ASAP, but Legacy 9 Deluxe won't open! Downloading again would meaning paying again because I have no way to find my ID number! ​CE -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe