Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread Sophie
Le 14/07/2014 09:10, jean-christophe manciot a écrit : Hello everyone, I've been aware of the following situation for a long time in the bug report forum, but I thought it would improve over time. Since it hasn't changed at all, I feel I have to blow the whistle on this. As I have already

Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread Bjoern Michaelsen
Hi, just to quickly expand on that: On Mon, Jul 14, 2014 at 02:35:43PM +0200, Sophie wrote: I believe it is always possible for the checkers to trust the reporters and follow the steps to reproduce on their own material first; if they can't do that, they probably should ask

Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread bfoman
Hi! From my experience asking for an example file is the best way to triage for following reasons: - saves time - you can download the attachment and check it in different builds right away - important with current backlog in Unconfirmed bugs - reproducible case - sometimes when you follow the

Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread Jay Philips
Hi All, I have found that asking for a document is the best way to get closest to what the user is experiencing and what they are writing the bug for. If they report the bug on windows, i load up windows to confirm it and then also check if its on linux as well. Sometimes the steps to reproduce

Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread Joel Madero
I also replied to this off list. We are consistent and that's good ;) Ultimately, we're not going to change our workflow. It's up to a user to report with clear steps and a simple test document - else it's just a waste of our time. Glad we all think alike :-D Best, Joel On 07/14/2014 05:38 PM,