Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-12 Thread Mas
Qa should run backtraces for the dev team. The dev team can focus on implementing the fixes. We should not ask end users to perform the traces. If they are comfortable with doing it . Then this is great. As I was told the wiki is for contributors and not end users. Mas On Sep 7, 2012 4:05 PM, "Jo

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:59 PM, Joel Madero wrote: > This isn't for end-users, it's for QA team..and it's our job to do as > much as possible to help the developers. I know when I'm doing the > development side I appreciate whatever previous info users and QA can > provide. It's maximizing the

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide. It's maximizing the efficiency of our abilitieslimited # of developers mean

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:49 PM, Joel Madero wrote: > I'll bring this up at our next conference call and see if there is a > possible solution. > > > Best Regards, > Joel > > May I humbly note that I personally feel that developers should be able to produce their own backtraces, given a solid repro

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
I'll bring this up at our next conference call and see if there is a possible solution. Best Regards, Joel On Fri, Sep 7, 2012 at 12:48 PM, John Smith wrote: > On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero wrote: > > > > > > Sounds good, but I agree with John that better instructions are needed

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero wrote: > > > Sounds good, but I agree with John that better instructions are needed. I'm > working on a new triage page and hopefully in there we can get someone to > contribute incredibly precise, easy for noobs, instructions for every type > of backtra

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread khagaroth
The best solution would be to have a debug symbol server, then there would be easily accessible debug symbols even for the release builds. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http:

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
On Fri, Sep 7, 2012 at 10:44 AM, John Smith wrote: > On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks > wrote: > > Hi John, > > > > You can always make it easier for a developer to solve - and the > easier > > it is, the more likely it is to get solved quickly. Ways to do that are: > > > >

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks wrote: > Hi John, > > You can always make it easier for a developer to solve - and the > easier > it is, the more likely it is to get solved quickly. Ways to do that are: > > * getting a stack-trace with full debugging symbols > >

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Michael Meeks
Hi John, On Fri, 2012-09-07 at 19:10 +0200, John Smith wrote: > Maybe im just dumb, but: Once you have provided a reliable and > reproducible test case (in this case, download the odt file attached > to the report and save it as docx in libreoffice), is there still a > need to provide further info

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:59 PM, Joel Madero wrote: > Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and > functioning, I had 5 open FDO tabs in FF and picked the wrong one. > > https://bugs.freedesktop.org/show_bug.cgi?id=48569 > > My apologies > > Joel > Maybe im just dumb

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and functioning, I had 5 open FDO tabs in FF and picked the wrong one. https://bugs.freedesktop.org/show_bug.cgi?id=48569 My apologies Joel On Fri, Sep 7, 2012 at 9:57 AM, John Smith wrote: > On Fri, Sep 7, 2012 at 6:38 PM

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:38 PM, Joel Madero wrote: > I don't see that helping much, as the developer who takes this one can > quickly do this themselves. A working doc only takes 2 seconds to make. > > Best Regards, > Joel > Another random thought then: Is there a way to reproduce the issue that d

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
I don't see that helping much, as the developer who takes this one can quickly do this themselves. A working doc only takes 2 seconds to make. Best Regards, Joel On Fri, Sep 7, 2012 at 9:35 AM, John Smith wrote: > On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero wrote: > > Hi All, > > > > Came acro

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero wrote: > Hi All, > > Came across this bug FDO#45570 and I've already nominated as a most annoying > bug but I think that devs might appreciate me getting some kind of a log or > something together for the crash. What type of log should I create and how >

[Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Hi All, Came across this bug FDO#45570 and I've already nominated as a most annoying bug but I think that devs might appreciate me getting some kind of a log or something together for the crash. What type of log should I create and how do I go about doing this (basic steps, my knowledge of termino