Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-22 Thread Robinson Tryon
(Apologies if I'm a couple of days late to the party...catching up on emails here) On Fri, Jul 19, 2013 at 5:48 PM, Rob Snelders wrote: > > I think we need _really need_ our own bugzilla so we can tweak that install > that it suits us better. Yes, many of us agree. But we've punted on that in th

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-22 Thread Jonathan Aquilina
Other projects use something like that. I think it wont have any privacy issues if all you collect is system specifications. On Mon, Jul 22, 2013 at 4:37 PM, Joel Madero wrote: > On 07/21/2013 11:22 PM, Jonathan Aquilina wrote: > >> I am not trying to hijack this thread. I was thinking also in

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-22 Thread Joel Madero
On 07/21/2013 11:22 PM, Jonathan Aquilina wrote: I am not trying to hijack this thread. I was thinking also in conjunction with an online version of the BSA is there something we can code into LO which integrates with the BSA that way if people go to help and submit a but a window pops up with

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-21 Thread Jonathan Aquilina
I am not trying to hijack this thread. I was thinking also in conjunction with an online version of the BSA is there something we can code into LO which integrates with the BSA that way if people go to help and submit a but a window pops up with version os etc and a text box to type in the issue.

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-21 Thread Rob Snelders
Hi All, Yes looked into the system of Mozilla last year. They share the code but that code isn't/wasn't optimized for other software to use. So that needs quite some tweaking before use. -- Greetings, Rob Snelders On 17-07-13 16:21, Robinson Tryon wrote: On Wed, Jul 17, 2013 at 8:05 AM, Bjo

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-20 Thread bfoman
Best regards. -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Send-Feedback-and-BSA-ideas-tp4065207p4066396.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Li

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-20 Thread Joel Madero
On 07/20/2013 08:31 AM, Bjoern Michaelsen wrote: Hi, On Sat, Jul 20, 2013 at 09:35:55AM +0100, Michael Meeks wrote: Personally I love the scope the BSA provides for making the end-user presented components arbitrarily better. I'd love to make it easier to find the BSA, and point more pe

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-20 Thread Bjoern Michaelsen
Hi, On Fri, Jul 19, 2013 at 04:12:34PM -0700, bfoman wrote: > I think having separate page for code reviews (gerrit), bugs (own customized > Bugzilla with integrated BSA), support (ask-site) and feedback (input) is a > good idea. I miss other systems like telemetry data (metrics.mozilla.com) or >

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-20 Thread Bjoern Michaelsen
Hi, On Sat, Jul 20, 2013 at 09:35:55AM +0100, Michael Meeks wrote: > Personally I love the scope the BSA provides for making the end-user > presented components arbitrarily better. I'd love to make it easier to > find the BSA, and point more people at it instead of bugzilla - which (I > agre

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-20 Thread Michael Meeks
Hi Rob, On Fri, 2013-07-19 at 23:48 +0200, Rob Snelders wrote: > My little contribution. Great to hear from you :-) > I think we need _really need_ our own bugzilla so we can tweak that > install that it suits us better. Then we can make the bugs less complex > and use useful subcompon

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-19 Thread bfoman
egards. BTW: as you can see you can login to all Mozilla pages by single Persona account which is very handy. More info at http://www.mozilla.org/en-US/persona/ and https://developer.mozilla.org/en-US/docs/Mozilla/Persona -- View this message in context: http://nabble.documentfoundation.org/L

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-19 Thread Rob Snelders
Hi All, My little contribution. I think we are going the wrong way totally. When the dev-list found gerrit it wasn't quite what they wanted. But they took it, tweaked it and are now using it, with great success (afaik). And here we are trying to create something new that stands between what

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-17 Thread Robinson Tryon
On Wed, Jul 17, 2013 at 8:05 AM, Bjoern Michaelsen wrote: > Hi, > all in all, it seems nifty(**), but might be a bit more work to set up (unless > Mozilla is maybe sharing their code with us?). > It's Mozilla -- I'm sure they're sharing their code with us! :-) *does some digging* Let's see...t

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-17 Thread Bjoern Michaelsen
Hi, On Sat, Jul 13, 2013 at 12:42:03AM +0200, Bjoern Michaelsen wrote: > The important part on the mozilla feedback page is not the layout (dont get me > wrong: showing a smiley to someone angry at us is a Good Thing for mitigating > the pain), but the relevant part is IMHO what to do with the fee

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-16 Thread Christian Lohmaier
Hi Björn, *, On Mon, Jul 15, 2013 at 6:50 PM, Bjoern Michaelsen wrote: > On Mon, Jul 15, 2013 at 12:18:07PM -0400, Robinson Tryon wrote: >> So it sounds like some kind of differentiation page (ala Mozilla) >> could be our biggest win here. >> >> I'll try to mock-up an example of how this would lo

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Bjoern Michaelsen
Hi, On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote: > I did that and I was told to stop. > > One big problem with Ask admins reporting a bug for a user is that the > reporter isthe Ask admin. Do you run OSX 10.7? Do you run Windows > Vista? I don't, so when a dev comes back a

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Bjoern Michaelsen
On Mon, Jul 15, 2013 at 06:05:09PM -0400, Robinson Tryon wrote: > I know that everyone has been very busy, so I was planning to implement > the differentiation page myself. If Cloph or someone else would like > to do it, I am more than happy to give them the work^H^H^H^H^H glory > and go attack the

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Robinson Tryon
On Mon, Jul 15, 2013 at 12:50 PM, Bjoern Michaelsen wrote: > On Mon, Jul 15, 2013 at 12:18:07PM -0400, Robinson Tryon wrote: >> So it sounds like some kind of differentiation page (ala Mozilla) >> could be our biggest win here. >> >> I'll try to mock-up an example of how this would look, and perha

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Robinson Tryon
On Mon, Jul 15, 2013 at 12:47 PM, Bjoern Michaelsen wrote: > Still that cant be learned by telling them "you should have filed the > bug on that system which you dont understand" Hmm...I think that if someone wants to report a bug, we should send them to the bug tracker. I'd like to head them off

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Bjoern Michaelsen
Hi, On Mon, Jul 15, 2013 at 12:18:07PM -0400, Robinson Tryon wrote: > So it sounds like some kind of differentiation page (ala Mozilla) > could be our biggest win here. > > I'll try to mock-up an example of how this would look, and perhaps we > can test it out at https://www.libreoffice.org/get-h

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Bjoern Michaelsen
Hi Robinson, On Mon, Jul 15, 2013 at 12:18:07PM -0400, Robinson Tryon wrote: > On Sat, Jul 13, 2013 at 9:09 AM, Bjoern Michaelsen > I'd like to keep as much of the bug lifecycle in FDO. The more that > happens on the Ask site, the more that gets lots and Isn't copied-over > to a bug report. I've h

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-15 Thread Robinson Tryon
On Sat, Jul 13, 2013 at 9:09 AM, Bjoern Michaelsen wrote: > On Fri, Jul 12, 2013 at 07:07:36PM -0700, Joel Madero wrote: >> b) Robinson's main point about ask site is that they don't have the man >> power to be QA's screeners - I think that summarizes his stance in the >> nicest way possible :) Ba

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-13 Thread Bjoern Michaelsen
Hi, On Fri, Jul 12, 2013 at 07:07:36PM -0700, Joel Madero wrote: > b) Robinson's main point about ask site is that they don't have the man > power to be QA's screeners - I think that summarizes his stance in the > nicest way possible :) Basically what we are doing is asking the Ask admins > to be

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-12 Thread Joel Madero
I'll wait to respond to the whole email from Bjoern but just two quick points (I'm in heavy moving mode and wife is waiting on me right now ;) ) a) good point about ccindeed an issue that is unresolvable. b) Robinson's main point about ask site is that they don't have the man power to be QA's

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-12 Thread Bjoern Michaelsen
Hi, On Fri, Jul 12, 2013 at 12:06:00PM -0700, Joel Madero wrote: > The idea is that if the user chooses to submit without an account, > the bug will be reported under a default account (possibly > b...@tdfplanet.org), they will be forced to enter an email address > and do a captcha - then their em

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-12 Thread Robinson Tryon
On Fri, Jul 12, 2013 at 3:06 PM, Joel Madero wrote: > Hi All, > > After a long discussion with Robinson we came up with a quasi workable plan > for what we hope to be the new setup for "send feedback..." > ... > ... > Before we move forward looking for feedback, Robinson feel free to expand on > a

Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-12 Thread M Henri Day
2013/7/12 Joel Madero > Hi All, > > After a long discussion with Robinson we came up with a quasi workable > plan for what we hope to be the new setup for "send feedback..." - I think > currently there are a couple problems with the send feedback button within > LibreOffice: > > a) Send Feedback.

[Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-12 Thread Joel Madero
Hi All, After a long discussion with Robinson we came up with a quasi workable plan for what we hope to be the new setup for "send feedback..." - I think currently there are a couple problems with the send feedback button within LibreOffice: a) Send Feedback... implies more than just bug rep