This won't be the response you want, but as someone who has worked in support:
The goal is to provide sufficiently good service to as many customers as
possible
with as small and low paid a staff as possible. Thus, requiring the staff to be
able to use a greater variety of software would cost mor
Very often technicians start down the path of having me install
software without saying what they're doing. I've gotten to where I can
recognise this and respond with directly to the issues they will
suppose makes it necessary for them to have their software and only
their software installed. If it
