The only other thing I can think of is your own preferences.  Check your 
individual settings in 'My Account' to be sure the separate notifications are 
turned on for the correct status values.
 
Is this new behavior or has it been happening always ? 
 
I would also make sure you have no email settings in your config_inc.php that 
are causing overrides by mistake.  
 
sorry i can't help more.
KM

--- On Wed, 4/7/10, Andre Polykanine <an...@oire.org> wrote:


From: Andre Polykanine <an...@oire.org>
Subject: Re: [mantisbt-help] Mail not coming about users' reports
To: "Help with Mantis" <mantisbt-help@lists.sourceforge.net>
Date: Wednesday, April 7, 2010, 4:01 PM


Hello KM and all,

All the boxes are checked, and the mail still doesn't come((( If I
submit a bug it does come, however... Any possibilities to test or
debug it?..
-- 
With best regards from Ukraine,
Andre
http://oire.org/ - The Fantasy blogs of Oire
Skype: Francophile; Wlm&MSN: arthaelon @ yandex.ru; Jabber: arthaelon @ 
jabber.org
Yahoo! messenger: andre.polykanine; ICQ: 191749952
Twitter: http://twitter.com/m_elensule

----- Original message -----
From: KM <info...@yahoo.com>
To: Help with Mantis <mantisbt-help@lists.sourceforge.net>
Date: Wednesday, April 7, 2010, 10:36:54 PM
Subject: [mantisbt-help] Mail not coming about users' reports

 
If you are an administrator you should just have to check the boxes down the 
administrator column of the E-mail Notifications configuration.  Then you 
should get all the mail on any changes.  The one I think that is related to 
reported is "Status changes to 'new'".  But I don't remember since I get all 
the mail, and have been for years !
 
I hope this helps.
KM

--- On Wed, 4/7/10, Andre Polykanine <an...@oire.org> wrote:


From: Andre Polykanine <an...@oire.org>
Subject: [mantisbt-help] Mail not coming about users' reports
To: mantisbt-help@lists.sourceforge.net
Date: Wednesday, April 7, 2010, 8:17 AM


Hi everyone,
I'm a bugtracker administrator (http://bugs.oire.org/).
the problem is: I'm not getting mail about the issue reports made by
my reporters. I mean, issues reported and changed by me land in my
mailbox flawlessly, but those reported by my testers do not. I set
every checkbox in the preferences in order to make the mail come to me
but it's still not the case.
Could you help me please? It's so annoying!..
Thanks!


-- 
With best regards from Ukraine,
Andre
http://oire.org/ - the fantasy blogs of Oire
Skype: Francophile; Wlm&MSN: arthaelon @ yandex.ru; Jabber: arthaelon @ 
jabber.org
Yahoo! messenger: andre.polykanine; ICQ: 191749952
Twitter: m_elensule


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