A new Job, ID: 131831 <http://www.ejobsville.com/display-job/131831> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Deskside Engineer with Break-fix Exp posted on 2014-03-18 11:11:01 Job Description:*Deskside Engineer with Break-fix Exp.* Location: Cleveland OH Job Type: FULLTIME *Description:* - Provides primary support to Executive users - Assists customer end users and current staff with technical support of desktop and laptop computers, applications and related technology. - Provides hardware break/fix support and warranty support for current desktop/laptop/workstation devices - Installation, and testing of computer systems and peripherals within established standards and guidelines - Application software and operating systems support to diagnose and resolve unique, non-recurring problems - Reimages systems as required. - Understanding of IT services - Provides Smart Hands support to L1 and L2 support teams - Works with SMEs to provide extension of hands and feet support as required - Provides basic support for PDAs, Blackberrys and printers - Provides equipment move services - Recommends and / or performs upgrades on systems to ensure longevity. - Works with procurement staff to purchase hardware and software. - Performs other duties as assigned *Desired Experience:* - Must possess strong executive/senior leader quality customer service skills - At least 3 years of experience in the field or in a related area required - Prefer Dell Certified Technician - Strong Microsoft Office skills (Outlook, Word, and Excel) - Strong Microsoft operating System installation and troubleshooting skills - Familiarity with ticketing systems such as Remedy - Must have a sense of urgency and the ability to comprehend SLA's and in scope work - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers - Broad experience of IT with basic understanding of Networks, Intel Servers and Telecoms - Unix first level troubleshooting and software loading - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels including executive - Strong written and verbal communication skills - Good time management skills and the ability to work independently if needed - Must be detail oriented and self-motivating - Background security check required - Experience performing remote control of PCs and video conferencing knowledge Job Requirements: *Deskside Engineer with Break-fix Exp.* Location: Cleveland OH Job Type: FULLTIME *Description:* - Provides primary support to Executive users - Assists customer end users and current staff with technical support of desktop and laptop computers, applications and related technology. - Provides hardware break/fix support and warranty support for current desktop/laptop/workstation devices - Installation, and testing of computer systems and peripherals within established standards and guidelines - Application software and operating systems support to diagnose and resolve unique, non-recurring problems - Reimages systems as required. - Understanding of IT services - Provides Smart Hands support to L1 and L2 support teams - Works with SMEs to provide extension of hands and feet support as required - Provides basic support for PDAs, Blackberrys and printers - Provides equipment move services - Recommends and / or performs upgrades on systems to ensure longevity. - Works with procurement staff to purchase hardware and software. - Performs other duties as assigned *Desired Experience:* - Must possess strong executive/senior leader quality customer service skills - At least 3 years of experience in the field or in a related area required - Prefer Dell Certified Technician - Strong Microsoft Office skills (Outlook, Word, and Excel) - Strong Microsoft operating System installation and troubleshooting skills - Familiarity with ticketing systems such as Remedy - Must have a sense of urgency and the ability to comprehend SLA's and in scope work - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers - Broad experience of IT with basic understanding of Networks, Intel Servers and Telecoms - Unix first level troubleshooting and software loading - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels including executive - Strong written and verbal communication skills - Good time management skills and the ability to work independently if needed - Must be detail oriented and self-motivating - Background security check required - Experience performing remote control of PCs and video conferencing knowledge *Click here to view full job description and apply <http://www.ejobsville.com/display-job/131831> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "MCMS" group. 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