The National Trust recently held a conference and dealt with this very issue. They've written a great blog post that would be helpful for setting policy, regardless of the type of institution you work at: http://bit.ly/TU2h8
Best, Stephanie Weaver Visitor experience consultant experienceology?: Because happy visitors return. San Diego, CA Ph/Fax: 619-284-5473 Cell: 619-279-6779 E-news: http://www.experienceology.com/newsletter/ For information on our book, blog, podcast, upcoming classes, and e- news, visit www.experienceology.com or follow me on twitter.com/ experienceology. See samples of my classes here: www.youtube.com/experienceology . Live webinars: Intro to visitor experiences: Wed. September 16 at 9 am PDT: http://bit.ly/HLdIF Authenticity in museums: TBD (but likely to be Wed. September 30) at 9 am PDT: http://bit.ly/1arB09 Next presentations: Western Museums Association: October 25 & 28, 2009 NERRS Conference: November 12, 2009
