Colleagues, I am interested in what CRM solutions you have in place - that is, if you are happy with them! We use some Blackbaud products (Financial Edge, Patron's Edge, Raiser's Edge, Counter Point). The Financial part works well but we find the integration and support for the CRM part frustrating. We use other unrelated products for our Web events calendar, Ecommerce shop and online Membership and Donations and Enews. I'm interested in solutions that integrate all of these activities to take advantage of relationship history and tracking. Thanks for any input.
Floyd Floyd Thomas Sweeting III Head, Information Technology & New Media THE FRICK COLLECTION 1 East 70th Street New York, NY 10021 (212) 547-6889 tel (212) 547-0708 fax The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.