About The Shed Opening April 5, 2019, where the High Line meets Hudson Yards on Manhattan's west side, The Shed commissions original works of art, across all disciplines, for all audiences. From hip hop to classical music, painting and sculpture to literature, film to theater and dance, The Shed will bring together leading and emerging artists and thinkers from all disciplines under one roof. The building—a remarkable movable structure designed by Diller Scofidio + Renfro, Lead Architect, and Rockwell Group, Collaborating Architect—physically transforms to support artists' most ambitious ideas. Committed to nurturing artistic invention and bringing creative experiences to the broadest possible audiences, The Shed, led by Artistic Director and CEO Alex Poots, is a 21st-century space of and for New York City.
About the Position The Tessitura Application Support Specialist reports to the Technology Systems Manager, and provides primary support for the staff’s usage of Tessitura, which is The Shed’s Customer Relationship Management (CRM) system. This support ensures that that The Shed maximizes its use of Tessitura for ticketing, fundraising, and civic outreach efforts, and that Tessitura performs reliably and as expected on a daily basis. The Application Support Specialist facilitates relationships with key CRM users within each business unit, acts as the primary support person for all Tessitura application questions, understands standard Tessitura data retrieval and input processes, and serves as a resource for the dashboarding capabilities of Tessitura Analytics. This individual provides guidance to Shed staff on matching new and existing business processes with appropriate features of the CRM, while adhering to proper data governance and to Tessitura’s best practices. The Application Support Specialist also has extensive knowledge of the data structures in Tessitura that are the foundation for ticketing and fundraising, such as campaigns, funds, seasons, production elements, etc., and understands how these basic structures relate to one another in terms of system configuration and reporting. This position is responsible for all aspects of internal Tessitura training, including new user onboarding and updating staff knowledge when new Tessitura features and versions are released. Additionally, the Tessitura Application Support Specialist works closely with the Technology Systems Manager in shepherding all Tessitura version upgrades through the planning, installation and testing phases. Aside from the Tessitura CRM, this position has secondary responsibilities of supporting other enterprise and department-specific applications that are the systems of record for venue scheduling, accounting and retail sales. Support of these applications may relate to the integration of these systems with Tessitura, or to the stand-alone development of training, documentation, reports, business rules and processes necessary to operate these systems efficiently. Key responsibilities include, but are not limited to — Providing outstanding Tessitura support, training, and communication to all application users — Responding to all Tessitura support tickets logged to the application support help desk queue — Leading regular meetings with the Tessitura core user group — Providing ongoing daily database management and monitoring to ensure data integrity — Developing and implementing training procedures to onboard new users quickly and effectively — Assisting the Technology Systems Manager in establishing, documenting, and implementing policies and procedures relevant to organizational use of Tessitura — Improving procedures and processes to ensure accuracy of data entry and data hygiene — Providing technical expertise and strategy to Marketing and Development staff in the design and execution of lists and extractions *Secondary Responsibilities* — Supporting configuration, training, and reporting for the Artifax venue scheduling software, the Shopify retail point-of-sale system, and the Sage Intacct accounting system — Documenting, troubleshooting, and improving Tessitura system integrations with Artifax, Shopify, and Intacct — Assisting the Technology Systems Manager in establishing, documenting, and implementing policies and procedures relevant to organizational use of Artifax, Shopify, and Intacct Qualifications and Qualities — Three or more years of extensive experience with Tessitura, preferably in a system administrator role, including ticketing, fundraising, and general system configuration and usage — Strong verbal, written, and interpersonal communication skills — Ability to manage multiple tasks, prioritize work and meet tight deadlines — Ability to work collaboratively with staff across the organization and within different functions — Basic understanding of SQL query writing - knowledge of SQL Server Reporting Services is a plus — Experience administering Tessitura in an e-commerce environment — Basic understanding of web architecture — Experience with SAGE Intacct, Shopify, or Artifax is a plus Minimum Requirements — A love of and connection to the performing and/or visual arts is mandatory! — Must be self-motivated and work well in a team environment — Bachelor’s degree in information technology, software development or a computer or data science-related field is desired — Evening and weekend work may be required — Availability to participate in the on-call after-hours IT support rotation is required *Compensation* Compensation will be commensurate with experience. Please provide salary requirements with your application. *Application Process* Interested candidates should complete an application and submit résumé and cover letter in a single Word or PDF document saved as candidate's first and last name through our Career Center page here <https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=00f42693-e95e-4535-8e4c-c6ca6da7b138&ccId=19000101_000001&jobId=291014&source=CC3&lang=en_US>. Only résumés and cover letters submitted in this format will be reviewed. No phone calls, please. The Shed is an Equal Opportunity Employer, committed to the goal of building a culturally diverse staff, and strongly encourages applications from minority candidates. -- *Marisol Moreno* Recruiting Manager Pronouns: she/her/hers The Shed <https://theshed.org/> The Bloomberg Building 545 West 30th Street New York, NY 10001 646.876.6954 @theshedny _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
