Microsoft Calling. Anyone There?

By ASHLEE VANCE
July 4, 2010

Microsoft's engineers and executives spent two years creating a new 
line of smartphones with playful names that sounded like creatures 
straight out of "The Cat in the Hat" - Kin One and Kin Two. Stylish 
designs, an emphasis on flashy social-networking features and an 
all-out marketing blitz were meant to prove that Microsoft could 
build the right product at the right time for the finickiest 
customers - gossiping youngsters with gadget skills.

But last week, less than two months after the Kins arrived in stores, 
Microsoft said it would kill the products.

"That's a record-breaking quick end to a product, as far as I am 
concerned," said Michael Cronan, a designer who helped drive the 
branding of products like Kindle for Amazon and TiVo. "It did seem 
like a big mistake on their part."

The Kins' flop adds to a long list of products - from watches to 
music players - that have plagued Microsoft's consumer division, 
while its business group has suffered as well through 
less-than-successful offerings like Windows Vista and Windows for 
tablet computers.

In particular, the Kin debacle is a reflection of Microsoft's 
struggle to deliver what the younger generation of 
technology-obsessed consumers wants. From hand-held products to 
business software, Microsoft seems behind the times.

Part of its problem may be that its ability to intrigue and attract 
software developers is also waning, which threatens its ability to 
steer markets over the long term. When it comes to electronic 
devices, people writing software have turned their attention to 
platforms from Apple and Google.

Meanwhile, young technology companies today rely on free, open-source 
business software rather than Microsoft's products, so young 
students, soon to be looking for jobs, have embraced open-source 
software as well.

...

http://www.nytimes.com/2010/07/05/technology/05soft.html

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